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@JasonW493679 Hey Jason, I followed up on your escalation this morning after touching base with you yesterday. I see the escalations team is needing to speak with you for more info; please call the phone # provided in the email that you received from our team this morning
@JasonW493679 Please reach out to the designated phone # provided in the email from our escalations team. That phone # is direct to the department that is requesting the additional info from you in order to resolve the external case.
Hi.
I did that. I gave additional information. I was told I was good to go. My cruise is going to end tomorrow and there is still no delivery of the gift cards. I will be charging back the total value of the cards if this is not resolved by EOD.
@JasonW493679 I'm so sorry to hear that Jason. When you spoke with my colleague JoDee, on Feb 2, the escalation was sent to our tier 2 support and the issue on your account was resolved. I'm terribly sorry for any frustration this may have caused. Please don't hesitate to reach out if you need anything further. We are always here to help.
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