AARP Online Community and Discussion Forums - Re: Carnival Gift Card not Received

JasonW493679 · ‎01-29-2023

Hi,

I bought three Carnival gift cards and they were never sent it my email. Payment went through.

AARPJanelleM · ‎01-31-2023

@JasonW493679 Hey Jason, I followed up on your escalation this morning after touching base with you yesterday. I see the escalations team is needing to speak with you for more info; please call the phone # provided in the email that you received from our team this morning

JasonW493679 · ‎02-01-2023

Hi Janelle, I did that. My cruise is almost over and the problem is still not resolved.

AARPJanelleM · ‎02-02-2023

@JasonW493679 Please reach out to the designated phone # provided in the email from our escalations team. That phone # is direct to the department that is requesting the additional info from you in order to resolve the external case.

JasonW493679 · ‎02-02-2023

Hi.

I did that. I gave additional information. I was told I was good to go. My cruise is going to end tomorrow and there is still no delivery of the gift cards. I will be charging back the total value of the cards if this is not resolved by EOD.

AARPJanelleM · ‎02-02-2023

@JasonW493679 Hi Jason, who did you speak with?

JasonW493679 · ‎02-02-2023

I talked to a male named Justin. He said someone called Lauren would follow up.

JasonW493679 · ‎02-03-2023

Unfortunately we will be filing chargebacks for this case. It is now Friday with no delivery of the gift cards.

AARPJanelleM · ‎02-06-2023

@JasonW493679 I'm so sorry to hear that Jason. When you spoke with my colleague JoDee, on Feb 2, the escalation was sent to our tier 2 support and the issue on your account was resolved. I'm terribly sorry for any frustration this may have caused. Please don't hesitate to reach out if you need anything further. We are always here to help.