Reply
Contributor

Website hours.

I found out something today that I never encountered before on any website. You can only log on during regular service hours. Like their computer gets time off. I tried to log on late at night and I got this message.. 

This service is not available at this time.

Please try again during our regular service hours (Eastern Time):

If you need immediate assistance:

You may call us Monday through Friday: 7:00AM - 7:00PM at:

1-800-772-1213

If you are deaf or hard-of-hearing, call our toll-free TTY number:

1-800-325-0778

0 Kudos
542 Views
2
Report
Honored Social Butterfly

@te1271 

Those are the hours of Technical Support for Social Security-  CBSV ( Consent Based Social Security Number Verification) and there is a note on their website that it is undergoing maintenance.

Social Security.gov - Concent Based Social Security Number Verification 

Alert

CBSV services will be down for maintenance on the following dates:

Wednesday, November 18, 2020 at 5:00PM (EDT) until Monday, November 30, 2020 at 6:00AM (EDT)

We apologize for any inconvenience. Please plan your business accordingly.

more info at the link above ~

 

Their hours: (just like you posted)

Social Security.gov - Hours of Operation & Technical Support for CBSV 

 

If CBSV is NOT who you needed to contact - try again to log on to your SS account - seems you just ended up on the wrong page for some reason.

 

 

Super Contributor

Wow, I have never had this happen to me. I do get notified when the system is going to do maintenance. 

 

Shari

Shari
0 Kudos
489 Views
0
Report