Re: Consumer Cellular hidden fees

dax212 · ‎07-11-2022

Did you notice the "operational compliance fee" increased 75% on your recent Consumer Cellular bill. There was no notice or substantiation. No wonder they provide an AARP discount since they just make it up in this bogus fee.

ds75185044 · ‎10-29-2023

Consumer Cellular has over 4 million customers. The OCF on my last bill was $7.11. That means they collect over $28,000,000 to fund their Compliance Department. Must have a HUGE Compliance Department. Where is government oversight on these types of fees?

bkniffin · ‎11-05-2023

Mine has gone up now to $9.36 as of November 1. Every 2-3 months it goes up another $2 or so. They say it's a Federal fee and they have no control. The Federal USF (whatever that is) rate has gone up as well. They say since it's a federal increase I should speak to the government about why there is no notice. They're not offering any new or increased promotions to offeset these increases. For a company marketing itself to seniors, you'd think they'd do a better job in trying to keep our business.

dax212 · ‎05-01-2023

They've done it again: increased the OCF with no notification or justification. Last year they told me the increase was the first in years and so they didn't expect another increase any time soon. Liars and scoundrels!

ag6476 · ‎08-19-2022

I'm so over CC. My mom's phone didn't work for six months. I kept calling them and they told me a variety of things each time. The interent in the area went down, then the next one told me we had great internet connection. The volumne was too low then the next one told me that they keep it at 85% but they could increase it to 100%. (She has almost lost all of her hearing and doesnt want to wear a hearing aide.) Then she couldn't dial out to her contacts but there was nothing they could do. Then the next one told me that they were upgrading the teleopones and that's why the lack of service. I constantly asked for a refund since the whole reason I bought this device was for her to have communications with the family. She's 100 years old for God's sake. They told me no because they were able to see that she was able to make a call every once in a while even if she couldn't hear anyone. Then I asked them if they had new phones as I was tired of dealing with them, They said yes but it would be a refurbished one! Now how can that be if they upgraded to a new (maybe 5g) and she's getting a refurbished, almost new, phone! I told the agent I wanted a new phone, and they said no! So we were supposed to get the new one in 3 days but I had to make the request through their insurance company which I did. Two weeks went by and no working phone. I called again. Oops, someone forgot to put in the order! Another week and no refund or discount on the weeks of service that she was without a phone. Sounds like I should be complaining to the AIG or the BBB. I'm so disappointed with their service, it is incredible.