Reply
Contributor

zappos

OK for many men, we don't buy many shoes.

 

At one time, Zappos had turned internet sales into a high quality customer experience.

 

Sadly that seems over. Just received an order. Product box showed obvious excessive handling. Opening box product was clearly "re-wrapped" and while showing no obvious signs or wear, they were covered in pet hair. Took 9 days for the original order to be filled and now at least another week for replacement. Total purchase for 1 item over $100. So nasty I did not even want to check the fit first.

 

While so many retail stores restricting returns, seems Zappos is not in touch. I only purchased from Zappos one time before and will not again. If I had not used AARP points on a gift card, I would have not accepted the offer for a replacement products. So to use the $30 gift card, I am spending $75 on my credit card with a company that has clearly "lost it" in my opinion.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679

AARP Perks

More From AARP