Unable to process request error on redemption

[KarolynF954058]

Anyone have any tips for resolving error unable to process request?  i get it when I try to enter instant sweepstakes and other sweepstakes where I have not reached my max.  It haapens after you confirm to use the points.  I am on ipad and iphone and have cleared the history and cookies and cache.  

any other suggestions?

[garyfish49]

Try this: Enter a regular sweepstakes for "1 Entry" BEFORE you try any of the Instant Wins. This will cost you as little as 100 points, and you'll invariably get this error message: "Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience."

Next, play your Instant Wins and they should go through without that dreaded "Unable to process request" error message. This is the only work-around I've been able to successfully use on a consistent basis. I'm not sure why my method works, but I'll continue using it because I have no faith that AARP Admin or tech staff will fix the root problem.

[AARPConsumerCare]

Hi @KarolynF954058, here to help. Since you already cleared cookies and cache, please check if your browser is updated to the latest version. Here you'll find the steps if needed: https://aarp.info/2I3wo4C - Diana G.

[KarolynF954058]

Thanks for the tip. Both browsers I tried were updated. Appears to my account as my husbands account works fine with redemption on the same device

[AARPConsumerCare]

Thanks for providing this information, @KarolynF954058. I've forwarded this error to our Rewards team. A staff member will reach out in 3-5 business days by email. - Diana G.

[KarolynF954058]

my problem has been corrected.  Thanks for all the support

[RyanM667759]

Hi Diana, I also have this exact same issue and have contacted support via chat several times about this. I have given up trying to earn points on AARP rewards because I cannot redeem them at all. I get the same error message as Karolyn. Could you please fix my account as well? Thanks @AARPConsumerCare 

[AARPConsumerCare]

Hi Ryan! I am happy to help. Please give us a call at 1-888-OUR-AARP (1-888-687-2277). Please have your membership number handy when you call, so we can assist. -Sue J

[WilliamB403604]

I am having the exact same issue. After repeatedly calling/using the chat feature/emailing, I'm still unable to to redeem rewards! Looks like this has been resolved for others. Please correct mine too!

[ChfarhanF744362]

I'm experiencing the same issue. Despite multiple calls, using the chat, and emailing support, I'm still unable to redeem my rewards. It seems like this problem has been resolved for others—could you please look into my account and correct it as well?https://capcutproapk.org/

https://capcutproapk.org/

[AARPConsumerCare]

@ChfarhanF744362 Let's look into your account! Please send us a private message with your full name and mailing address. Also, you may need to enable private messages, here is an article that will show you how to do that: https://aarp.info/47hWcl7. I look forward to hearing back from you!  - Janelle M.

[a170760g]

Same problem here - occurs on 2 different browsers & the app on my Android phone. It occurs for both Sweepstakes & Instant Win items. Error is: "Unable to process your redemption request".

[AARPConsumerCare]

@WilliamB403604 Let's look into it! Please send us a private message with your complete name and mailing address here on the community site, so we can locate your account. You can also contact us using one of these methods: https://aarp.info/3epCObA  - Janelle M.

[WilliamB403604]

Sure. It's William Bassler. My address is (Personal information removed)

[AARPConsumerCare]

@WilliamB403604 For your security, I have removed your address from your comment above. AARP recommends not sharing your personal information on a public forum such as this. Please meet me in a private message to check on your escalation. Steps to send a private message can be found here: https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?cmp=SNO-LITHIUM---&socialid=1446218126.... You can also reach out to us using one of these methods: https://aarp.info/3epCObA  - Janelle M.

[WilliamB403604]

I can't. Apparently I don't have sufficient privileges to private message you. And I have tried those other contact methods already with no resolution.

[AARPConsumerCare]

@WilliamB403604 Thank you for getting back to me. It looks like you need to enable your private message feature. Please check out this thread for more details about enabling private messages: https://community.aarp.org/t5/About-Our-Community/How-do-I-send-a-private-message/m-p/2196182?cmp=SN.... Also, if you choose to contact us using a different method, any of our agents will be able to follow up on your escalation for you.  - Janelle M.