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Unable to process request error on redemption

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Periodic Contributor

Unable to process request error on redemption

Anyone have any tips for resolving error unable to process request?  i get it when I try to enter instant sweepstakes and other sweepstakes where I have not reached my max.  It haapens after you confirm to use the points.  I am on ipad and iphone and have cleared the history and cookies and cache.  

any other suggestions?

KF
Conversationalist

Try this: Enter a regular sweepstakes for "1 Entry" BEFORE you try any of the Instant Wins. This will cost you as little as 100 points, and you'll invariably get this error message: "Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience."

 

Next, play your Instant Wins and they should go through without that dreaded "Unable to process request" error message. This is the only work-around I've been able to successfully use on a consistent basis. I'm not sure why my method works, but I'll continue using it because I have no faith that AARP Admin or tech staff will fix the root problem.

Community Concierge

Hi @KarolynF954058, here to help. Since you already cleared cookies and cache, please check if your browser is updated to the latest version. Here you'll find the steps if needed: https://aarp.info/2I3wo4C - Diana G.

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Periodic Contributor

Thanks for the tip. Both browsers I tried were updated. Appears to my account as my husbands account works fine with redemption on the same device

KF
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Community Concierge

Thanks for providing this information, @KarolynF954058. I've forwarded this error to our Rewards team. A staff member will reach out in 3-5 business days by email. - Diana G.

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Periodic Contributor

my problem has been corrected.  Thanks for all the support

 

KF
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Contributor

Hi Diana, I also have this exact same issue and have contacted support via chat several times about this. I have given up trying to earn points on AARP rewards because I cannot redeem them at all. I get the same error message as Karolyn. Could you please fix my account as well? Thanks @AARPConsumerCare 

Community Concierge

Hi Ryan! I am happy to help. Please give us a call at 1-888-OUR-AARP (1-888-687-2277). Please have your membership number handy when you call, so we can assist. -Sue J

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