Unable to Redeem Anything

[TomS704194]

@AARPJanelleM

For several months now, I've been unable to redeem my points for anything (Points only rewards OR Instant Wins or Sweepstakes). I had raised this issue a while back and your IT team reached out to me stating that the issue was fixed, but unfortunately, the issue still persists. 

Whenever I attempt to redeem anything, I get the error message "Unable to process your redemption request". I would really appreciate it if you could take a look and find a resolution. 

[AARPJanelleM]

@TomS704194 Hey Tom, thanks for letting me know! It's time to get this fixed. I sent you a private message so that I can get some additional details from you. Check your private messages here: Private Messages - AARP Online Community