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Three months of technical issues since September.

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Regular Contributor

Three months of technical issues since September.

Can we start a thread of everyone experiencing redemption issues so we can start a list to send to AARP? There has been no fix for this for months. They need to offer a solution. We've paid for a membership and we should all be able to use the benefits from it.

 

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Conversationalist

So now I can add a second issue to the list.  I just redeemed 24000 pts for the Macy's card and it has come with a zero balance.  Time to wait again to get a replacement.  So I might be waiting until December 5 because you have to wait 5 full business days for them to check it out.  That means until closing on Friday December 2 and they are not there on the weekends.  They are on Thanksgiving break until November 28.  So the first business day is Monday to start the 5 day countdown.

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Community Concierge

@PaulineC593962 I'm so sorry for the frustration this has caused. I understand that your escalation has been ongoing; please know that our team is still working to get to the bottom of your account issue. They will email you as soon as there is an update. 

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Contributor

@AARPJanelleMhow much longer? It's been three months...

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Bronze Conversationalist

@AARPJanelleM 

This is an ongoing problem for many of us! Every time I log into Rewards and try to click on Earn or Redeem I immediately get knocked back to login again and again. This website hasn't worked well in months but the last 2 weeks have been a joke. AARP really needs to solve this once and for all as your "down for maintenance" is not fixing the problems. I haven't been able to earn points or redeem for 3 days now, and the daily sweeps keep saying "No longer available".  This is a good way to drive members away from the site.

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Community Concierge

@postman29 The site is up and working properly, we have no current reports of an outage. Please try to the troubleshooting steps found in our help article: https://help.aarp.org/s/article/site-issues

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I can start.  My husband just redeemed for the $5 Target card.  They subtracted the points but hot the message that they were having technical issues.  He then received the email with the link to redeem.  And lo and behold that gift card has a zero balance.  I did a check and it showed that the $5 was used at Willowbrook on October 16, 2022 at 4:18pm.  So they sent him a gift card that was used over a month ago.  So who used it?  Sure seems fishy.

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Community Concierge

@shamit @SeanK1 Yes- we are aware of the issue with the Target gift cards! Please accept our apologies for any inconvenience. We're working to send a corrected gift card to all users who redeemed within 3-4 business days. 

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@AARPJanelleM:  I am happy to report that the corrected gitt card was received this evening.  Thank you very much for the quick resolution.

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@AARPJanelleM  Thank you for giving us an update on the Target gift cards.

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Community Concierge

@shamit You're welcome!

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Trusted Contributor

Thanks! Now if someone can look into my account and find out why I can't buy gift cards with any of my credit cards that be awesome!

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Community Concierge

@SeanK1 I reviewed your account and see you made purchases on 11/19 and on 11/2. Please provide me with some more information about your issue. 

 

EDIT: I also wanted to let you know that the issue you're experiencing was escalated to our designated team for review on 11/21. You can expect a response within 3-5 business days. Please let me know if there's anything further I can do!

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Trusted Contributor


@shamit wrote:

I can start.  My husband just redeemed for the $5 Target card.  They subtracted the points but hot the message that they were having technical issues.  He then received the email with the link to redeem.  And lo and behold that gift card has a zero balance.  I did a check and it showed that the $5 was used at Willowbrook on October 16, 2022 at 4:18pm.  So they sent him a gift card that was used over a month ago.  So who used it?  Sure seems fishy.


Just talked to Chat Support, was told they are aware and will send a new gift card in 3 to 5 business days for those who are affected. Let's see if that holds true.

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Trusted Contributor

Wow I have a gift card too like this from Target that I got and has a zero balence.

 

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Regular Contributor

There is no oversight for this program.  No one provides any answers. They should at least give you your points back in that case.

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