TECHNICAL ISSUES WITH EXTRA CREDIT ACTIVITIES

[JoLo49]

Experiencing more technical issues with the September 2024 Extra Credit activities.  It is a waste of time and effort for the same scenario at the start of each month. 

[a170760g]

I agree with all of this - the same glitches every month & this has been occurring for years. It's very frustrating to have to redo the Extra Credit activities several times to get it to count, complete all of the activities, then not be able to actually get any of the items!

[AARPConsumerCare]

@170760g  I'm sorry you're having trouble! What are the glitches? Why are you not able to get any of the items? Are they sold out by the time you get to them? Here are some tips: All videos must be watched until the end to receive points. If you navigate away from the window to turn your focus to something else, the video will pause, and you will not earn points. Please return to the video to continue watching. You will not earn points if you try to fast-forward during video play. Have you fully completed your activity? Quizzes, tools, and calculators require you to submit the answers or required information to receive points at the end of the activity. I hope this helps, but if you still need assistance, please let me know!  Jodee R.  

 

[JoLo49]

Jodee R

At the beginning of each month, when the Extra Credit activities become available, there have been numerous technical errors and difficulties to complete the activities.  This has been happening each month for at least the past 2 years or more and numerous complaints by members have been posted.  Having to do the same activity multiple times before points are awarded, videos not loading properly, and getting error messages after the activity is completed are some of the issues we are experiencing.  I hope you can pass the message through the proper channels to get the technical issues fix that begin at the start of each month at 12 midnight ET. 

[AARPConsumerCare]

@JoLo49 Thank you for your feedback. These issues may occur when there is a high volume of traffic on the AARP Rewards website. The monthly Extra Credit activities are extremely popular and cause an influx of traffic to the website when they go live. I have taken note of your comments for our team to review, and we appreciate you taking the time to let us know. We're always here to help!  - Janelle M.

[JoLo49]

Thanks, Janelle M., I appreciate you passing along my feedback to your team.  Because of the technical difficulties, it takes a good chunk of time to complete the activities before the more popular rewards are sold out.  This causes a lot of frustration where I no longer look forward to the new monthly Extra Credit activities.  It is no fun to start each month being frustrated.  Hopeful that your team will surprise us with Extra Credit activities that will run smoothly and stress-free.

[AARPConsumerCare]

@JoLo49 You are most welcome. I'm terribly sorry for any frustration this has caused. We strive to provide an enjoyable experience for our users, and we are always looking for ways to improve. Please don't hesitate to reach out if you need anything further!  - Janelle M.

[k142667b]

I'd be willing to do a screen share at midnight Monday night 9/30/24 to show you what the end user experience is actually like.

It seems obvious that you are not understanding what we have all explained over and over again...

[AARPConsumerCare]

@k142667b I feel your frustration! The monthly Extra Credit activities are extremely popular and cause an influx of traffic to the website when they go live. It's always best to make sure you're using the most up to date version of your browser too. I will forward your comments to our team, and we appreciate you being a valued Rewards user!  Jodee R.  

[RenateW69623]

I expect more people are trying to get these extra credit GC, since the rest of the month is so lackluster with offers.  I know in the past I would skip the $5 extra credit GC and wait for $10 GC to show up later in the month.  Now that is happening less frequently, so I try for at least 1 extra credit GC so I don't waste all of my 3 redemptions for the month. And you have to do these right when they show up (or as soon as possible) because most of the good ones sell out fast (as I see right now that 4 of the 6 are already sold out)

[andrewtoo]

Maybe we should be searching the following to determine if it is a "cheap fake."

[Therapist4u]

Hey Andrew! 🙃 @andrewtoo 🙃

Thanks so much for your post!

"cheap .....fake."

Hmmmm...sounds like a description of what the current fiasco of the DELAYED 4EVER

"Please retry in a few DAYS"

rewards prog has become....LOL!!!😊🙃🙄🤣

Anyway...as always...

Stay safe....&...Take care my friend!

☮️🌩🌦~Allen 🌈  ⛵  🌞

[Therapist4u]

Hi...I'm glad you made a post...this

We are currently experiencing technical difficulties in processing your request. Please retry in a few minutes....

is worse than ever....

I was gonna post earlier too......but was too disgusted...

we've brought this to their attention over & over...

but what happens to resolve this issue????

NADA....

this has become disrespectful to all of the good members here...

SIGH...

Thanks again @JoLo49

[JoLo49]

Hi @Therapist4u 

The errors and tech issues are worse this month,  and the reason for posting was to vent my frustration.  You would think that all of the technical issues would have been resolved by now.  It seems not a month goes by without some issues.

Hope you were able to complete the activities to redeem your points. 

JoLo49

[coolmaine]

 I have noticed for the past 3 months at least it does not start working until around 10pm my time on the west coast. But still very frustrating and I guess as they say it is what it is.

[RenateW69623]

Or you can just keep trying until it works.  I started at 11pm CST for the Home Depot GC.  Did each of the earn activities 2 to 4 times before they all showed up as complete.  Then just kept refreshing my screen and clicking on the redeem button (sometimes the redeem button would show up, sometimes an error message).  Did this until I got the message saying rewards are limited to one, which I assumed meant it finally went through.  Then waited about 5 minutes and the rewards email showed up.  So took about 25 minutes to do something that should only take about 5 minutes, but I didn't want to wait and not get anything.