Rewards Never Arrived

Content starts here

CLOSE ×

LIMITED TIME OFFER: Labor Day Sale!

Join AARP for just $9 per year with a 5-year membership and get a FREE Gift!

Get instant access to members-only products, hundreds of discounts, a free second membership, and a subscription to AARP the Magazine.

Join Now

Renew Now

You're this close to getting so much more ...

Get access to this and all Members-Only discussions, plus a world of member Benefits when you Join AARP!

Become an AARP Member for $12 Already a member? Login >

Members Only

My Settings Guidelines

Rewards Never Arrived

The digital rewards I redeem used to show up in my email shortly after. The last two times I have tried to redeem a reward, AARP took the points but never sent me the giftcards. Neither time did I hit the 5 cards a month maximum. If this a computer issue? There isn't a email contact listed on the redemption page, who do I contact about this?

1,184 Views

We have been seeing some issues with sporadic emails and are currently looking into the problem. You can call our customer service for AARP Rewards, 866-451-6305 Weekdays 7am- 11pm ET. I have escalated this and we will have it resent as soon as possible.

AARPTeri

1,105 Views

I am also having this problem. I never received my point redemptions or gift cards that I also purchased.

991 Views

never-displayed

More From AARP

Test your knowledge and see how much you know with a new game every day! Special opportunities for AARP Members and Rewards participants. Play now!

AARP Right Again! Trivia