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Rewards Never Arrived

The digital rewards I redeem used to show up in my email shortly after. The last two times I have tried to redeem a reward, AARP took the points but never sent me the giftcards. Neither time did I hit the 5 cards a month maximum. If this a computer issue? There isn't a email contact listed on the redemption page, who do I contact about this?

Community Manager
Community Manager

We have been seeing some issues with sporadic emails and are currently looking into the problem.  You can call our customer service for AARP Rewards, 866-451-6305 Weekdays 7am- 11pm ET.  I have escalated this and we will have it resent as soon as possible.

 

 

AARPTeri
Contributor

I am also having this problem. I never received my point redemptions or gift cards that I also purchased.

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