Rewards Never Arrived

[d1cirenza]

The digital rewards I redeem used to show up in my email shortly after. The last two times I have tried to redeem a reward, AARP took the points but never sent me the giftcards. Neither time did I hit the 5 cards a month maximum. If this a computer issue? There isn't a email contact listed on the redemption page, who do I contact about this?

[AARPTeri]

We have been seeing some issues with sporadic emails and are currently looking into the problem.  You can call our customer service for AARP Rewards, 866-451-6305 Weekdays 7am- 11pm ET.  I have escalated this and we will have it resent as soon as possible.

[HilaryC355764]

I am also having this problem. I never received my point redemptions or gift cards that I also purchased.