Paramount Plus discount doesn't work for existing account

[DvandomZ]

 I followed the instructions for applying the discount to an existing account: cancel existing account, log out, go to the paramountplus.com/aarp site, verify AARP account.  But at that point, it wanted me to make an entirely new account, and wouldn't accept my existing one.  When I signed in, it just left that process entirely.  This seems to either be a flaw in the process, or they don't really intended to let it work on existing accounts and the benefit page should reflect that.

[MemberS2006]

..

[AARPConsumerCare]

Hi MemberS2006! We appreciate the feedback you are providing about the Paramount process. -Sue J

[MemberS2006]

..

[DoloresR188176]

It happened to me also, so good to read post

[mpyoungster]

The same is true for my account; it will not allow an AARP discount and defaults to the old original price, except now it will not even allow me to cancel the subscription.

[mpyoungster]

So, in the end, I could not cancel the subscription at all; Pararamount+ automatically renewed at the total price of $119.  Nice eh?

[AARPConsumerCare]

Hi mpyoungster. We're sorry to hear you’re having trouble with Paramount+. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Stephen K.

[DvandomZ]

That much I can explain.  When I was trying this, I noticed it says you can only cancel once per some period of time (a month, I think?).  So there's a cooldown period on it.

[AARPJanelleM]

@DvandomZ @mpyoungster To take advantage of the AARP discount as an existing Paramount+ subscriber- you’ll first need to cancel your existing subscription, then re-subscribe to Paramount+ by going to paramountplus.com/aarp. Complete info can be found on our help site here:  https://aarp.info/46Ce9J8

[JeffS488891]

The links provided do not work.

[AARPConsumerCare]

Hi JeffS488891, here is a link to assist you with your Paramount subscription go to help.paramountplus.com. - Zainab M

[DvandomZ]

As noted in the original post, that is what I did.  It would not let me resubscribe using my existing email address after I cancelled, it insisted that account already existed.