Paramount Plus discount doesn't work for existing account

[DvandomZ]

 I followed the instructions for applying the discount to an existing account: cancel existing account, log out, go to the paramountplus.com/aarp site, verify AARP account.  But at that point, it wanted me to make an entirely new account, and wouldn't accept my existing one.  When I signed in, it just left that process entirely.  This seems to either be a flaw in the process, or they don't really intended to let it work on existing accounts and the benefit page should reflect that.

[TravisCoxSATX]

I agree.  Total incompetence which is typical of AARP staff.  Those instructions don't work and it's a complete train wreck to follow them.  Why didn't they get some idiot to just review what they instructed us to do.  Not sure why I'm even a member of AARP.  It's always more trouble than it's worth.

[cb82402809]

I wonder did/does anyone actually test the instructions listed on the website for existing Paramount Plus subscribers to get the AARP discount?   They woud see immediately that the instructions simply do not work!!!

[AARPConsumerCare]

We're sorry to hear you're having trouble with the Paramount+ discount, @cb82402809. To take advantage of the AARP discount, you’ll first need to cancel your existing subscription, then re-subscribe to Paramount+. You can find more information in our article: https://aarp.info/46Ce9J8 - Diana G.

[TravisCoxSATX]

You're WRONG Diana G.  Do you even know what you're talking about?  Did you even try to follow your own instructions?  Does anyone even check your answers to this forum...because it's incorrect!

[cb82402809]

Yes, I followed the instructions on the website and they did not work. No option to verify AARP account was presented. It went back to the old monthly rate. The instructions simply do not work!!!

[GailL1]

@cb82402809 

AARPConsumer Care described the process so I am just gonna point out the “Disclosure” to you so you know why what you are doing isn’t working.

AARP.org- 10% Off Any Paramount+ Plan*- DISCLOSURE 

There is another selection for DETAILS also on the page.

DISCLOSURES

AARP commercial member benefits are provided by third parties, not by AARP or its affiliates. Providers pay a royalty fee to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. Some provider offers are subject to change and may have restrictions.

*New and returning subscribers only, with valid and active AARP membership, get 10% off any Paramount+ subscription plan. After free trial SUBSCRIPTION AUTO-RENEWS AT 10% DISCOUNT, OFF THE FULL PRICE OF CHOSEN PLAN (+TAX), AS APPLICABLE, AND YOUR PAYMENT METHOD CHARGED UNLESS YOU CANCEL. Cancel any time on your account page. No refunds. Cannot be combined with any other offers. T&Cs apply, see pplus.legal/subscription. If your AARP membership lapses, your Paramount+ discount will end, and you will be charged full price on your next renewal date. Discount is only available in the US and its territories and possessions (excluding Puerto Rico).

Yep, the devil is always in the details - 

[MaryL931960]

Maybe I should just cancel AARP

[MemberS2006]

..

[MaryL931960]

Especially since you know you bring out all the discounts you get from AARP and then you go to use them and then all there's clauses and I can't get it. That's bs

[AARPConsumerCare]

Hi MemberS2006! We appreciate the feedback you are providing about the Paramount process. -Sue J

[MemberS2006]

..

[DoloresR188176]

It happened to me also, so good to read post

[mpyoungster]

The same is true for my account; it will not allow an AARP discount and defaults to the old original price, except now it will not even allow me to cancel the subscription.

[mpyoungster]

So, in the end, I could not cancel the subscription at all; Pararamount+ automatically renewed at the total price of $119.  Nice eh?

[AARPConsumerCare]

Hi mpyoungster. We're sorry to hear you’re having trouble with Paramount+. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Stephen K.

[DvandomZ]

That much I can explain.  When I was trying this, I noticed it says you can only cancel once per some period of time (a month, I think?).  So there's a cooldown period on it.

[AARPJanelleM]

@DvandomZ @mpyoungster To take advantage of the AARP discount as an existing Paramount+ subscriber- you’ll first need to cancel your existing subscription, then re-subscribe to Paramount+ by going to paramountplus.com/aarp. Complete info can be found on our help site here:  https://aarp.info/46Ce9J8

[TravisCoxSATX]

You're WRONG!  You can't re-subscribe with the same email address...it just makes you log in again without the discount.  How often can you post incompetent answers to this forum before being fired?

[JeffS488891]

The links provided do not work.

[AARPConsumerCare]

Hi JeffS488891, here is a link to assist you with your Paramount subscription go to help.paramountplus.com. - Zainab M

[DvandomZ]

As noted in the original post, that is what I did.  It would not let me resubscribe using my existing email address after I cancelled, it insisted that account already existed.