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Missing Two Instant Win's Gift Cards

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JohnK63494
Contributor
‎11-09-2022 01:12 PM

Missing Two Instant Win's Gift Cards

Missing two gift cards that I won on Oct 27 Yankee Candle's and Oct 31 Colombia.

 

Can someone please resend them? I still haven't heard back from when I called.

 

 

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AARPJanelleM
Community Concierge
‎11-09-2022 01:24 PM

@JohnK63494 Hey John, the escalation can take up to 5 business days to be handled. If you don't hear back from our team by Friday, please let me know and I will be able to check. 

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JohnK63494
Contributor
‎11-14-2022 04:23 PM

@AARPJanelleM Chat support is telling me to wait another 3 to 5 business days. Why? Can you please take a look into this? Thanks!

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AARPJanelleM
Community Concierge
‎11-15-2022 08:26 AM

@JohnK63494 Hey John, so sorry for this delay. I see the chat team sent it to our next level of support. You should have received an email from our escalations team yesterday. They will reach out as soon as they have more info regarding the case. 

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JohnK63494
Contributor
‎11-11-2022 05:13 PM

Still haven't gotten them and this is 6th business day.

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