Missing Two Instant Win's Gift Cards

[JohnK63494]

Missing two gift cards that I won on Oct 27 Yankee Candle's and Oct 31 Colombia.

Can someone please resend them? I still haven't heard back from when I called.

[AARPJanelleM]

@JohnK63494 Hey John, the escalation can take up to 5 business days to be handled. If you don't hear back from our team by Friday, please let me know and I will be able to check. 

[JohnK63494]

@AARPJanelleM Chat support is telling me to wait another 3 to 5 business days. Why? Can you please take a look into this? Thanks!

[AARPJanelleM]

@JohnK63494 Hey John, so sorry for this delay. I see the chat team sent it to our next level of support. You should have received an email from our escalations team yesterday. They will reach out as soon as they have more info regarding the case. 

[JohnK63494]

Still haven't gotten them and this is 6th business day.