MARATHON 10¢ OFF PER GALLON (100 GALLONS) redeemed 06/13/2023 has expired date of 10/31/2021

[RWP974701]

Today I redeemed 20,000 points for a $10 Marathon 10 cents off per gallon (100 gallons) reward only to find that once I tried to print the digital reward it states "Marathon 10¢ off per gallon (100 gallons) promotional code expires on 10/31/2021." How does this work? If it's a mistake and the reward is no longer valid I'd like to get my points back!

 

[RWP974701]

Just received this email: (BTW no points back yet or on the "adjustment" tab)

"Your $10 Marathon’s CentsOff® reward code points refund"

"Hi Robert, 
We appreciate your redemption of the $10 Marathon's CentsOff® reward code. Unfortunately, we have been informed by the supplier that the code has expired. We sincerely apologize for any inconvenience caused."

"As a resolution, we have refunded your 20,000 points with an additional 1,000 points as compensation for this oversight. The adjustments will display on your "Transaction History" under the Adjustments tab within the next 3 business days."

[JoLo49]

In December 2020, I "won" the Marathon gas as an Instant Win with an expiration date of 10/31/2021.  Because there are no Marathon gas stations in my city, I searched other cities that had stations.  I found that most Marathon gas stations are individually franchised, and it is up to the discretion of the franchised owner to accept the 10 cents off per gallon discount.  The 2 stations I contacted would not accept the discount.   I was unable to take advantage of the gas discount and let it expire.

[rednexsrus]

There you go, thanks @JoLo49 for your comment. Same thing that happened to me, only I have at least a half dozen stations within 45 miles of me and the ones that refused to honor the offer the others claimed to know nothing about it.  ARRRGHH !!  😡

[AARPJanelleM]

@RWP974701 Thanks for the heads up! I sent this to our escalations team for further investigation. Please allow up to 3-5 business days for a resolution. 

[AnneG461594]

@AARPJanelleM I got an email this afternoon saying that since the Marathon code expired, I will be getting my 20,000 points back, plus an extra 1,000 points for my trouble, which was a nice gesture.  BUT will this still be charged against my three redemptions for this month, or will I also get that back?  Thank you for addressing this

[AARPJanelleM]

@AnneG461594 Hi Anne, I'm sorry I do not have that info. Try responding to the email for further assistance from our designated team. 

[rednexsrus]

Good luck with that @AnneG461594 they would not reimbursed me a redemption, in the past said there is no way to reinstate redemptions. 😫 😪

Another crappy admin rule of course.

[KellytheBelly]

Is it possible you can make the outcome public? There may be others that redeemed this same gift code, and may have the same expiry date, yet, @KennethG683811  stated it expired at the end of the year. Would be nice to include others as well. Thanks! 

[REF: https://community.aarp.org/t5/Redemption/MARATHON-10-OFF-PER-GALLON-100-GALLONS-redeemed-06-13-2023-... & https://community.aarp.org/t5/Redemption/LATEST-AVAILABLE-POINTS-ONLY/m-p/2504031/highlight/true#M76...]

[BillD916633]

@RWP974701 

If it turns out that the date is wrong and you are told to just disregard it, you are still faced with finding a service station that will accept the code. I never found one in my area and we have quite a few Marathons in MS.

GOOD LUCK

[KellytheBelly]

cc: @KennethG683811 

Earlier Kenneth wrote this, stating that this gift code expired at the end of the year...

https://community.aarp.org/t5/Redemption/LATEST-AVAILABLE-POINTS-ONLY/m-p/2504031/highlight/true#M76...

Not sure how one person can state this expires at the end of the year, and yours is expired? I did have an issue with the Lionel Train Coupon being expired in my email redemption confirmation, and @AARPJanelleM told me that the date would be changed, to disregard, and that is was still usable. In your case, this may also be true. 

[BillD916633]

All of these dirty little maneuvers can be laid at HelloWorld's front door 

They have been pulling these little tricks as far back as Rewards for Good without any oversight or supervision from AARP.org 

🎶THAT'S HOW THEY DO IT 🎼 🎵

[KellytheBelly]

And, that is why we, as a community, need to post our concerns! If you have an issue, or if you think something is 'out of whack,' post it! Even better...tag an AARP concierge 💁 (how may I help you?) to expedite a possible resolution. 

Somewhere over the 🌈.

[RWP974701]

How can I do this? "Even better...tag an AARP concierge 💁 (how may I help you?) to expedite a possible resolution."

I have not heard back at all yet from AARP as  @AARPJanelleM

mentioned, 2 business days have gone by, let's see if I hear by the 5th business day. At this point from all the feedback received I just want my points back since I'm not sure I will find a participating Marathon gas station!!