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Community Manager
Community Manager

Instant Wins - Clarity

Thank you all for your feedback on our new Instant Win games. We are aware that some users are experiencing visual discrepancies for the outcome of the games. We are working to resolve these issues as quickly as possible.

 

In the meantime, rest assured that the message below the game is the official disposition and outcome of the game.

 

Once the discrepancies are addressed, the winning visualizations will be as follows:

  • For the Slot Machine game, a winning result is three gift card images in a row
  • For the Tile Shuffle game, a winning result is three gift card images in the top, horizontal row only

 

We value your feedback and thank you for taking the time to share your experiences.

AARPTeri
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Silver Conversationalist

@rednexsrus

 

The differences I noticed between @garyfish49 and @DanieleL713078... there is a "pop up"  gift card on top of the slot machine in addition to the "Winner" message.

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Regular Contributor

 

9:12 PM got 3 AMC cards on top row on shuffle, but says sorry didnt win.  Ughhh

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Community Concierge

@Nadja7 So sorry for this issue! We have confirmed the 'lost' message is correct; however, the visual may show a winning combination in error. We are working to correct this display issue as soon as possible.   - Janelle M.

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Conversationalist

"So sorry for this issue!"

 

This message should be proactively and automatically displayed by the AARP Rewards Program whenever there is a glitch in their system... which is a great deal of the time.

 

Seems like AARP Admin and tech staff can hardly ever get things right the first time... why is that?!? VERY frustrating and annoying, especially for your long-time Members who are regular users of the Rewards Program.

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Contributor

Just got 3 Macy's gift cards in top row and still lost.

 

My question is: How much did Consumer Celluar pay AARP to add these UNNECESSARY, MEANINGLESS graphics to the instant win game just to run up people's data?

 

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Regular Contributor

I just played the Burger King instant win (tile shuffle) and I got 3 Burger King gift cards in the top horizontal row and it is saying "SORRY YOU DIDN'T WIN".  

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Regular Contributor

You definitely need to protest their decision for the rules say 

  • For the Tile Shuffle game, a winning result is three identical gift card images in the top, horizontal row only
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Regular Contributor

 @MariaK113398 

Sorry MariaK:

Be assured that the message BELOW THE GAME, "SORRY YOU DIDN'T WIN". Is the official disposition by this administrator of all instant win games, regardless of any screenshots or other messages.

 

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Regular Contributor

AARP needs to go back to the old instant wins where there are no graphics involved. 

Why launch a game and then tell people who think they won to disregard the pictures and just read the words below. A waste of time waiting for graphics to load as well.

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