I can earn points, but when I try to use them I get "Unable to process your redemption request". I

[je1020]

  I can earn points, but when I try to use them I get "Unable to process your redemption request". I see that several others are also having this problem, how can I get it resolved?  I contacted the help section and they said it would take 3 to 5 days.  It has been a week and I still have this problem.

[VvietH173273]

they have blocked thousands of accounts their security team is running a program that automatically tags you as a cheater if you are too fast like doing the quizzes, they are literally the same quizzes over and over and to get points you have to do them so naturally you click faster, Well doing that apparently goes against their standards (Obviously their system is broken) Who would waste time and effort creating a program to click through these things) NOT ME but they have literally doing this to my account and a few of my family members. Who ever is the one answering escalated problems lie this one is a complete jerk. He told me to read the community standards, unlocked my account, told me if it happened again TOO BAD! I'm like what did I do???? All I do is take quizzes and play instant win games  wth... Ive seen thousands of people viewing this thread we are not alone. They need to fix this issue because it is literally accusing innocent people and banning us from redeeming rewards.  Its a whole process and it sucks, those times they had "Systems down" they were adding that dumb program and banning people. Thats why they said you see faster times, because they blocked thousands of people for no reason!!!

[AARPConsumerCare]

I'm sorry to hear you're still having issues redeeming your points, @je1020. I've sent you a private message to check the status of your escalation. Thank you. - Diana G.

[JoshuaT525984]

Same issue and I also can’t message you. I can’t do anything but earn points and sign up for newsletters. I am very frustrated with my membership. Please fix my account promptly. Don’t ask me to message you, because I can’t. The oage for messages is blank. 

I have tried 4 browsers. Numerous ways of checking out my card. Tried to enter sweepstakes; can’t do that either. I need this fixed now. It’s been 2 weeks 

[VvietH173273]

hey they blocked you from redeeming rewards like they did to me and my family..  You have to get this escalated to the security team so they can unlock your account. Also be warned he isn't a nice guy, you get accused of cheating, they unlock your account just to lock it again 2 weeks later,, useless my account is still locked! AARP we need supervisors to see why this is happening to all of us. The guy who handles the escalated issues shouldn't be there, he is a complete jerk.

[AARPConsumerCare]

Hello @JoshuaT525984, I'm terribly sorry for any frustration this may have caused you. We'd like to take a look into this further. Since you are having trouble sending a private message, please click on the following link to connect with us through any of our other platforms, such as chat or social media, and we'll be happy to take a look into your AARP Rewards account: https://aarp.info/3epCObA. Hope to hear from you soon. - Daniela R.