Help: didn’t receive carnival gift card

[KaitlinM431370]

Paid the $450. Been over 24 hours, no email in spam or inbox. 

Needing this soon. Can’t get ahold of a live agent. 

[AARPJanelleM]

@KaitlinM431370 Let's get this fixed. Please call the phone # provided in the email that our escalations team sent you this morning. 

[KaitlinM431370]

Thanks. I called the number and verified a bunch of info with Monica.  Sounds like they’re going to email me again later.  Hopefully it gets resolved soon.

[KaitlinM431370]

Update: still no cards… haven’t heard anything more 

[LaurieF543665]

Ugh I wish I had seen this sooner.  I am having the same issue.  3-5 days for a resolution is ridiculous given the dollar value of my funds that is being held hostage.

[AARPJanelleM]

@KaitlinM431370 Thanks for the update! I do see that you called back and provided the required info. Our team is working to get this resolved for you. The timeframe for resolution of the escalation is 3-5 business days. You can expect to hear back soon!