Content starts here
CLOSE ×
Search
Reply
Periodic Contributor

Gift card purchase not received

Yesterday morning (> than 24 hrs ago) I purchased a $15 Bath and Body Works gift card and have not yet received it. I have checked and double checked my email and spam folders but it’s not there. Normally I get the GC link with in a few minutes. The purchase shows in my transaction history and has been charged to my PayPal account but I’m still waiting.

5,009 Views
16
Report
Bronze Conversationalist

Today (June 13, 2022), I purchased an Albertson gift card, and it hasn't arrived yet.  It's been over 12 hours, and usually the gift cards arrive within minutes of purchase.  The purchase is showing in my transaction history, and there is a charge on my credit card.  I wonder if the gift card issues from last month are repeating this month??

0
Kudos
7903
Views
0 Kudos
4,214 Views
0
Report
Periodic Contributor

UPDATE: My purchased GC arrived this morning.

4,808 Views
0
Report
Conversationalist

Apparently there are issues in receiving cards lately.Relative redeemed a few days ago and it took 2 days contacting 4 times to finally get them.Another relative bought 3 cards yesterday and hasn't received them.He plans to try and contact them tomorrow.Money has already been taken from his bank account.Its not email related but you have to go through the calling and say you have checked spam folder and added the email account from them,etc.They are just not being sent and there is some issue with the program.Going to stop ordering until its fixed.Most times you need the card soon.That is the point of e-cards.Very aggravating to have to call to get them and sometimes more than one call.

0 Kudos
4,918 Views
3
Report
Community Concierge

@MemberS2006 The glitch has been corrected and the gift cards that were purchased during the site issue have been re-sent. The emails will arrive within 24 hours and we also recommend checking the spam folder.

0 Kudos
4,761 Views
1
Report
Contributor

The issue has not been fixed or it has popped up again. They are now saying 3 to 5 business days so I’ll get my cards after my cruise sails 😭

3,552 Views
0
Report
Periodic Contributor

Agree about needing the GC soon. My intent was to use it yesterday while I was out shopping. I’ve ordered many many GCs from this site and have NEVER had an issue.  Sounds like nobody have gotten their orders, at least the ones placed this weekend.  Hopefully the glitch will be fixed  soon, although I’m not going to order any more until I know it’s fixed.

0 Kudos
4,870 Views
0
Report
Contributor

I'm having the same problem, as well as a friend of mine. We both bought e-gift cards yesterday, 5/7, both of ours were for Kroger, and still haven't received anything. It's been more than 24 hours since the purchase. The transactions went through on our credit cards immediately (of course). I've never had this problem before and have purchased several e-gift cards since i joined AARP two years ago. Usually I receive them within a few minutes. I found a 2019 post in this forum where someone had this problem, and he stated AARP told him it could take up to 72 hours, which is absurd. 

 

Update: I still have not received my e-gift card for $50 for Kroger. I've looked at past posts on this forum and it appears there has been a significant problem with AARP e-gift cards failing to be emailed within the 24-hour period since January 2022. Since this is probably a software issue that needs to be resolved, I hope someone is actively working on it. FYI - I checked my SPAM folder and it's not there either.

Thank you!

 

4,968 Views
9
Report
Community Concierge

@dianajbarnes The issue with the gift card emails being sent has been fixed! All gift cards purchased during this site issue have been re-sent. You can expect to receive the email within 24 hours. I'm always here if you need anything!

4,763 Views
0
Report
Contributor

We also purchased two gift cards yesterday and have not received them. Very odd as typically we get them a few minutes later. Of course, customer service is not open on a weekend. Hopefully it gets corrected soon. 

0 Kudos
4,947 Views
7
Report
Contributor

We did end up receiving them this morning. Must have had an issue over the weekend. 

0 Kudos
4,806 Views
6
Report
Contributor

I purchased four $500 Princess gift cards yesterday and haven't received anything - normally I get them in a few minutes????

0 Kudos
2,468 Views
5
Report
Community Concierge

@bj2757 The emails were re-sent when you did a live chat with us. Let me know if you need anything further, we are here to help!

2,433 Views
4
Report
Newbie

I purchased 4 Airbnb cards a week ago today and still haven't received them. I have called twice and have been told that they will pass along the information. This seems to be an ongoing issue that is reported as resolved but clearly it isn't. I feel that AARP should at least have a way to check the status of any cards that have been ordered on their website without having to call. Also if there is a problem with one of these transactions then AARP should reach out to let us know without us having to continually call. 

Community Concierge

@KeithA556183 Hey Keith, did you receive your cards? If they're not in your Spam or Junk folder and you're still waiting, please get in touch with us for a resolution: Chat with us online using the CHAT icon on the right or call a dedicated Rewards Specialist at 866-451-6305. We are available Monday through Friday, 8 a.m. - 8 p.m. ET. 

0 Kudos
543 Views
2
Report

Hi Janelle, it has been almost 72 hours and I’ve still not received my Carnival gift card, but the payment has been taken out of my bank account, and I’ve checked my spam folder ~ not there either. This is my first purchase with AARP and I’m concerned considering the amount I paid for it. I really need to use it. 

0 Kudos
418 Views
1
Report
Community Concierge

@BriannaAshley10 Hey Brianna, the gift card was re-sent on 1/29; be sure to check your spam folders if it didn't land in your inbox

0 Kudos
362 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

AARP LIMITED TIME OFFER
Flash Sale! Join or renew for $9 per year with a 5-year membership.
Join or renew
and get a FREE gift!

AARP Membership Flash Sale

More From AARP