Re: Gift card purchase not received

blarko · ‎05-08-2022

Yesterday morning (> than 24 hrs ago) I purchased a $15 Bath and Body Works gift card and have not yet received it. I have checked and double checked my email and spam folders but it’s not there. Normally I get the GC link with in a few minutes. The purchase shows in my transaction history and has been charged to my PayPal account but I’m still waiting.

JoLo49 · ‎06-14-2022

Today (June 13, 2022), I purchased an Albertson gift card, and it hasn't arrived yet. It's been over 12 hours, and usually the gift cards arrive within minutes of purchase. The purchase is showing in my transaction history, and there is a charge on my credit card. I wonder if the gift card issues from last month are repeating this month??

blarko · ‎05-09-2022

UPDATE: My purchased GC arrived this morning.

MemberS2006 · ‎05-08-2022

Apparently there are issues in receiving cards lately.Relative redeemed a few days ago and it took 2 days contacting 4 times to finally get them.Another relative bought 3 cards yesterday and hasn't received them.He plans to try and contact them tomorrow.Money has already been taken from his bank account.Its not email related but you have to go through the calling and say you have checked spam folder and added the email account from them,etc.They are just not being sent and there is some issue with the program.Going to stop ordering until its fixed.Most times you need the card soon.That is the point of e-cards.Very aggravating to have to call to get them and sometimes more than one call.

AARPJanelleM · ‎05-09-2022

@MemberS2006 The glitch has been corrected and the gift cards that were purchased during the site issue have been re-sent. The emails will arrive within 24 hours and we also recommend checking the spam folder.

Alicious54 · ‎11-14-2022

The issue has not been fixed or it has popped up again. They are now saying 3 to 5 business days so I’ll get my cards after my cruise sails 😭

blarko · ‎05-08-2022

Agree about needing the GC soon. My intent was to use it yesterday while I was out shopping. I’ve ordered many many GCs from this site and have NEVER had an issue. Sounds like nobody have gotten their orders, at least the ones placed this weekend. Hopefully the glitch will be fixed soon, although I’m not going to order any more until I know it’s fixed.

dianajbarnes · ‎05-08-2022

I'm having the same problem, as well as a friend of mine. We both bought e-gift cards yesterday, 5/7, both of ours were for Kroger, and still haven't received anything. It's been more than 24 hours since the purchase. The transactions went through on our credit cards immediately (of course). I've never had this problem before and have purchased several e-gift cards since i joined AARP two years ago. Usually I receive them within a few minutes. I found a 2019 post in this forum where someone had this problem, and he stated AARP told him it could take up to 72 hours, which is absurd.

Update: I still have not received my e-gift card for $50 for Kroger. I've looked at past posts on this forum and it appears there has been a significant problem with AARP e-gift cards failing to be emailed within the 24-hour period since January 2022. Since this is probably a software issue that needs to be resolved, I hope someone is actively working on it. FYI - I checked my SPAM folder and it's not there either.

Thank you!

AARPJanelleM · ‎05-09-2022

@dianajbarnes The issue with the gift card emails being sent has been fixed! All gift cards purchased during this site issue have been re-sent. You can expect to receive the email within 24 hours. I'm always here if you need anything!

AlisonD619965 · ‎05-08-2022

We also purchased two gift cards yesterday and have not received them. Very odd as typically we get them a few minutes later. Of course, customer service is not open on a weekend. Hopefully it gets corrected soon.