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Gateway Error When Completing Purchase Transaction

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Bronze Conversationalist

Gateway Error When Completing Purchase Transaction

For the past month, I have been having trouble completing purchase transactions and after I input my payment information, I get the dreaded message that "something went wrong" and to try again or call AARP customer service.  BTW, customer service has no clue on how to fix the issue.  @AARPJanelleM  sent and escalated several reports to tech support in the past several weeks, but I have not received any response back. 

 

Today, I decided to try another purchase for the Home Depot $10  daily deal for $7.  After inputting my payment info, I got a Gateway error, so I assumed the transaction did not go through.  To my surprise,  I received the confirmation email for the Home Depot gift card, however, the savings indicated "0" savings  instead of  $3 savings.  Seems to be another glitch, but glad I got the deal.

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