Double charged for my redemption

[RichardB815971]

I redeemed for the Barnes and Noble yesterday.

Not only did I not receive it, but the amount was taken twice from my account.

I just chatted with a very unhelpful person who kept copying terms and conditions.

I  never agreed to be robbed.   I understand the delay and can accept that.

In the past reps corrected errors.   The person refused to refund one of the charges.   

@AARPTeri  What can I do about this?  

Never in the past has anything like this happened.    When an error was made, it was corrected.   My redemption history clearly shows the double deduction.  

[DebraH293150]

I’m glad the matter is being resolved you have some knows they are at fault and don’t want to admit to companies errors right is right & wrong is wrong.

[SereneSeagull]

@DebraH293150 did I miss something, this doesn’t sound like Richard is getting anything solved at all.