Did not receive gift card

[co68227406]

 Hello, I did not receive a $5 Panera gift card from Feb 1 ~ 12:30am.

Thanks.

[JenniferG520197]

Still having this issue on Feb 14th. Just got escalated for me. 🙄

[sl75349320]

Did not receive my Instant Win $10 gift card for Applebees which I won on Sunday, Feb 2, at 7:47 am.

[AARPConsumerCare]

Hi @sl75349320, we've replied to your private message. - Diana G.

[AARPConsumerCare]

@co68227406  Let's look into that! I've sent you a private message, where you can share your account information. Thanks!  Jodee R. 

[cmulinix]

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@co68227406 wrote:

 Hello, I did not receive a $5 Panera gift card from Feb 1 ~ 12:30am.

Thanks.

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@co68227406 wrote:

 Hello, I did not receive a $5 Panera gift card from Feb 1 ~ 12:30am.

Thanks.

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[cmulinix]

I did not receieve my $5 Papa John's Gift Card -15000 ponts from 2-1.  Also, tried calling a rewards phone number and it acted like I dialed a disconnected number.  Yes, it was after 8am on a weekday.

[AARPConsumerCare]

cmulinix We're happy to help! Gift cards redeemed through AARP Rewards should be received to your email address within 24 hours (within normal business hours). You may have to check your spam/junk folder. If you haven't received the gift card email, please send us a private message, so we can check on this for you! - Christy C. 

[CarolC413082]

Good after 

My name is Carol . 

I have not received any information on the gift card that was supposedly sent. 

I am unfortunately a victim of a scam. Please verify immediately. I need to update my bank information.

(Membership #removed for security reasons)

[AARPConsumerCare]

Hi Carol, I understand that must be frustrating, not receiving any information on your gift card. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can assist you with your purchased item. I hope you have access to more information soon! -Tiffanie S. 

[RiverBoatAndrew]

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days 

[ChrisC30545]

The same is here. I had not received Panera gift card yet that I redeemed as soon as it became available in Extra Credit

[AARPConsumerCare]

Hi ChrisC30545. We'd be happy to check on your gift card for you. Please send us a private message with your email address, so we may locate your account. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[RiverBoatAndrew]

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days 

[Karyn8]

 I had an instant win yesterday and didn't receive the gift card either. I hope by calling Monday morning they will acknowledge the win and send the link.

[nabach]

I won aLowe’s instant gift card last night.  Never received an e-mail saying I won.  Have to call on Monday too!

[AARPConsumerCare]

Hi @nabach, let's check the status of your Lowe's gift card. When you get a moment, please send me a private message and include your email address to locate your account. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to assisting you. - Daniela R. 

[MariaK113398]

I did not receive an email confirmation for my People's magazine subscription from Jan 31st. I did see somewhere that some people were getting their gift cards 3-4 days after redemption 😞

[AARPConsumerCare]

I can see how frustrating this can be, @MariaK113398. I've sent you a dm to check on your redemption. Thank you! - Diana G.

[MariaK113398]

I received it today.....

[AARPConsumerCare]

I'm glad to hear that, @MariaK113398! - Diana G.

[GeraldT778730]

Ditto. 

I did not receive my gift cards although my credit card was processed 4 days ago.

Good Grief, another automated process needing intervention.     

[AARPConsumerCare]

@GeraldT778730  I'm sorry you haven't received your gift cards. Please reach out in a private message so I can check on them for you. Thanks!  Jodee R.  

[GeraldT778730]

 I don't participate in social media activity so a private message is not possible. 

So what is the alternative ? 

[Karyn8]

 call the rewards line and give them the info and they can help you without going online

866-451-6305

[AARPConsumerCare]

@GeraldT778730  I understand, however, I need your email address in order to look for, and re-send your gift cards. This private message is from The Community from our website. Learn to enable it from this link https://aarp.info/47hWcl7 I look forward to hearing from you.  Jodee R. 

[GeraldT778730]

 Followed the instructions but after the Preferences Tab, there is NO Private Messenger option.  

[AARPConsumerCare]

@GeraldT778730  I'm sorry you're having so much trouble. Please refer to the Online Community's Help page for additional instructions on using the private messenger service. Thank you.  Jodee R. 

[GeraldT778730]

As per the instructions: To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page.

I'm signed on.  But, there is no Private Message icon that I can find on my page/screen.

Instructions, To send a private message:

1. Sign in to the community.

  .  I'm in the Community area already, yes ? 

Is there another sign-on process just for Community ? 

[AARPConsumerCare]

@GeraldT778730  No worries, I can help! Log in using your http://aarp.org?cmp=SNO-LITHIUM---&socialid=16035015624 online account at community.aarp.org - Sign in to the community - At the top right  you'll see (My Profile / My Settings / Guidelines / Help / Forums) - click on "My Settings" - Then click on "Preferences"
Below that you'll see:
(Preference Options / Display / Linear Layout / Threaded Layout / Home Page / Privacy / Private Messenger / Kudos / Moderator) - Click - "Private Messenger" 
You'll then see (Private Messenger Settings) where you can click the boxes to choose "Turn on private messages" and if you want to "Receive email notifications" for them - click the yellow button "Save". I look forward to helping you!  Jodee R.