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Credit Card charged but no GC email and transaction doesn't appear on Transaction History

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Periodic Contributor

Credit Card charged but no GC email and transaction doesn't appear on Transaction History

How do I resolve a problem where my credit card was charged for a purchase, but never received the email, and don't see the purchase in my Transaction History (I see a purchase a day or two later that I did receive the emailed e-GC for).  I did try to purchase an e-GC but the transaction failed during the process with an error message of something like proxy not found.

 

Looking for a phone number or email address to start trying to get this corrected.  Thank you. 

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Community Manager
Community Manager

You can call our AARP Rewards Help line - 

866-451-6305

Weekdays 7am- 11pm ET

AARPTeri
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