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Carnival Gift Cards Not Received

I purchased 4 Carnival gift cards on 12/12, but I haven't received them.  The charges show up on my card but they haven't been emailed to me.  How do I get this fixed?

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@SpencerC112694 Thanks for flagging, our escalations team is working to get to the bottom of this for you. You can expect to hear back from our team within 3-5 business days. Please let me know if you need anything further!

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