Can't do sweepstakes or instant wins

[robin24]

Unable to process your redemption request

Yesterday I did the chat about it, she says 5 days, then I get an email that says please call this number, you have got to be kidding me. You have a problem with your site obviously. Asking us to go through all of these hoops is not acceptable.

[Brightpool]

December 14, 2024: Still no help.

[AARPConsumerCare]

Hi, Brightpool. I am sorry you are still getting the same error for redeeming your Rewards. I have sent you a private message, so we can check on your account together. I look forward to hearing from you. -Amanda C. 

[Brightpool]

Me, three!

[BRD274]

Same here. Get an "Unable to process your redemption request" message. Everything used to work fine. This started happening for me a couple of weeks ago.

[AARPConsumerCare]

Hello BRD274, I'm sorry to hear you are unable to enter sweepstakes and instant wins on the AARP Rewards website. Please chat in with us or call 1-888-687-2277. We'll be happy to take a look at the account and identify the issue for you. -Stephanie M. 

[beartoor]

Calling customer no service does absolutely nothing to solve the problem!

[AARPConsumerCare]

I can totally understand your frustration, @robin24. Looks like we need more details about the issue you're experiencing, please follow the guidance provided on the email you received from our team to resolve this for you. Thank you. - Diana G.

[beartoor]

Every time an error takes place with the programming the system should show as such, so obviously you have a major problem with your tech department!

[robin24]

When you call, they do the same thing as the chat and say 3 to 5 business days, no fix.

[Nadja7]

Me too!