Content starts here
CLOSE ×
Search

Buying cards almost always almost always errors out

Reply
Regular Contributor

Buying cards almost always almost always errors out

I've given up so many times when I wanted an AARP card because it seems like a lottery with this error that has been posted over and over since 2020 😞

 

Does anyone know of a way to get PAST this? I cannot call because I don't have a phone reception where I am

 

There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.

17,826 Views
110
Report
Contributor

Can you help me? I can't buy any

2,091 Views
10
Report
Regular Contributor

I am not sure how I can help...maybe give it a few days.  I tried immediately after I became a member...it was odd - but after a week or so I was able to - reach out to AARP on here and have them submit a ticket...maybe that will help

 

2,040 Views
0
Report
Community Concierge

@AmandaL67734 Here to help, Amanda! Are you getting an error message? What exactly is happening when you try to purchase an item on our Rewards site? 

2,077 Views
8
Report
Contributor

It’s now October 10th 2023 and it’s still not working and still getting the same message to contact support. It worked for me 2 days ago with the same Debit card, same address, same info also trying to buy the same gift card and now no payment will go through again. 

1,448 Views
7
Report
Community Concierge

@ElsieO542483 Hi Elsie, thank you for letting me know. Have you had an opportunity to contact support? 

1,401 Views
6
Report
Contributor

How I contact them? 

1,340 Views
5
Report
Community Concierge

@ElsieO542483 I thought you were receiving an error message telling you to contact support. Let me know what error message you're receiving and I will do my best to assist!

1,298 Views
4
Report
Contributor

hello the website is still broken and giving the error message. I have a 15k hold on my credit card now so its definitely going thru correctly. I called aarp customer service and they have no clue how to fix or release the holds on my credit card. AARP is a disgrace in handling these rewards why dont you just dropped them and see how many members you lose. Just horrible with no solutions. Maybe we can start a class action suit 

1,167 Views
3
Report
Community Concierge

@MichaelN704283 Hi Michael, thank you for reaching out! I looked into your Rewards account and I see you have successfully purchased gift cards on Nov 1, 5 and 6 and the emails were released upon purchase. Are you missing any of those emails? Let me know how I may be able to assist, I'm here to help!

Regular Contributor

Hi, after a few days mine worked…all of a sudden just like that!!! I also had a pretty hefty hold on my CC, but I tired one day to see what would happen and it worked!!!  I have been buying gift cards successfully since June!!!

Newbie

when was the last time you bought?

 

Contributor

Has this been fixed yet?! i just joined aarp for the gift cards and if this is still ongoing i will be cancelling my account i made last night. I got this for this purpose alone. 

1,408 Views
7
Report
Regular Contributor

Mine now works, it took a few weeks from the first time I tried, but all of a sudden it worked 

Contributor

No hasn’t been fixed. Also

joined 2 days ago

and unable to purchase any gift cards

1,242 Views
3
Report
Regular Contributor

I had to wait about two weeks from the time that I joined to successfully be able to purchase gift cards.  After working with Chase diligently, they said that it was some sort of address verification.

Newbie

were using 6 different accounts whos been members for years. No ones account works that i know

Periodic Contributor

Same. Mine doesn’t work either. 

0
Kudos
6294
Views
1,024 Views
0
Report
Regular Contributor

UPDATE:  Hi; I have been able to buy cards online about three weeks after I posted my original issue/complaint all of a sudden one day I said 'let me try again' and it worked!  I called my bank (Chase) and AARP several times - and I was told over and over 'it's not us - it's them' - I even used different addresses; different cards - no luck...but one day it was fixed!!!  I have been purchasing gift cards online on/off weekly since about June 2023!    (8.3.2023)

1,245 Views
0
Report
Regular Contributor

Hi; I have been able to buy cards online about three weeks after I posted my original issue/complaint - all of a sudden one day I said 'let me try again' and it worked!  I called my bank (Chase) and AARP several times - and I was told over and over 'it's not us - it's them' - I even used different addresses; different cards - no luck...but one day it was fixed!!!  I have been purchasing gift cards online on/off weekly since about June 2023!  

1,148 Views
0
Report
Regular Contributor

I tried again and got the "There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305." again. 😞 

2,967 Views
0
Report
Esteemed Social Butterfly

Does this include videos? Because I have tried to watch many videos this morning, only to constantly receive 'sorry, no points this time.' I have to do quizzes, which I am running out, and that's not quite right to prevent me from getting my daily point allowance. Please advise. Thank you. 

3,972 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

AARP LIMITED TIME OFFER
Flash Sale! Join or renew for $9 per year with a 5-year membership.
Join or renew
and get a FREE gift!

AARP Membership Flash Sale

More From AARP