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- Re: Buying cards almost always almost always error...
Buying cards almost always almost always errors out
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Buying cards almost always almost always errors out
I've given up so many times when I wanted an AARP card because it seems like a lottery with this error that has been posted over and over since 2020 😞
Does anyone know of a way to get PAST this? I cannot call because I don't have a phone reception where I am
There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.
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Thank you @AARPJanelleM for looking into it. I was able to purchase 5 gift cards yesterday afternoon, and received one of the emails for the cards, but I haven't received the emails for the other four. I see that my card has been charged on my end to show that the transaction went through. Is it possible to resend those other 4 emails?
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@RyanR564160 You're welcome! Those were re-sent yesterday. Let me know if you don't receive them!
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That is what they did to me too; they escalated my case to tech support...and meanwhile I told her (not her fault) that I have used firefox, chrome, and safari...no luck...tried my ipad, iphone, desktop, and laptop...no luck...i've disable my pop-ups...and I even put my AARP account info side by side with my bank account info on my two monitors at work...no luck...so yes....so frustrated!!!
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Hello, I have been trying to buy gift cards for over a week. I keep getting the same error message and Customer Service is not helpful at all!! my billing info and card info and account information with AARP all matches!!! I join AARP to get a discount on gift cards and I can’t even buy one
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I am having issues too. I wish I had known that this was a common issue, I wouldn’t have signed up with AARP last week. Has anyone figured out how to fix this issue? I have tried 2 different cards and I am having the same problem.
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Having the same problem. I purchased this morning then went back to get more as I am not at my limit and I get the error message. I called twice and was told to sign out and wait a hour....didn't work. They just keep giving the run around on the phone.
Just checking in to say this is still happening. I purchased a few gift cards and it went through fine. About an hour later, I tried to do that same with the exact same info and it doesn't work. Now it won't work with any credit card or paypal.
"There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305."
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@AARPJanelleM wrote:@StnicholasB224079 This error occurs most often when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. If the name and/or address do not match exactly, please click EDIT to modify (Common discrepancies include missing building or apartment numbers, and P.O. Boxes; also, ensure that there are no missing characters or misspellings). Additionally, ad-blockers can cause this error message. If you are using third party or browser-based ad blockers, please try disabling the ad blockers.
@df1146 Does this (above) apply? Did you try to do the same, but on another account? If not, then there is a problem and you should contact AARP Rewards Support at the number you've provided.
Hope it gets resolved for you. 🙂
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@StnicholasB224079 This error occurs most often when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. If the name and/or address do not match exactly, please click EDIT to modify (Common discrepancies include missing building or apartment numbers, and P.O. Boxes; also, ensure that there are no missing characters or misspellings). Additionally, ad-blockers can cause this error message. If you are using third party or browser-based ad blockers, please try disabling the ad blockers.
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@KathyK737229 Our escalations team is working on your case and you can expect a resolution within 3-5 business days. Let me know if there's anything I can do to help!
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This is still an issue. I have cleared cache and cookies. I have typed in my address and name exact to my credit card statement. I have waited hours in between trying purchases. I have contact my credit card company and they are not receiving the requests from aarp for a charge. I have disabled all ad blockers. I have to purchase our gift cards today!PLEASE HELP
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I've tried everything, I made sure everything matches and I still continue to receive the same error, Chatting with a representatives is very frustrating, they keep telling you its your cards issue and they wont admit there's a much bigger issue, I challenge AARP to show us and prove us wrong, because there's a lot of users having the same issue. Please look into the real issue and solve it. I've made purchases before using the same card information and I didn't have a problem, but all the sudden I cant.
PLEASE HELP!!!
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@CarlosGG Thanks for letting me know, Carlos. I checked your Rewards account and I see you've made gift card purchases as recently as 10/18. Is this an intermittent error that you're receiving? Please provide me with some more details and I will do my best to assist!
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This is still an issue. I have cleared cache and cookies. I have typed in my address and name exact to my credit card statement. I have waited hours in between trying purchases. I have contact my credit card company and they are not receiving the requests from aarp for a charge. I have to purchase our gift cards today!PLEASE HELP
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Thank you for your Reply, I did purchase some on 10/18/22 but I attempted to purchase a couple more and I wasn't able to, I was way under my monthly limit. that is why its very strange that AARP continues to blame the issue on a mismatch information form the customers side, when clearly I've been able to purchase some with the same payment method, I am not exactly sure how or why this is happening.
I love AARP because of the gift card purchasing feature, I hope this gets resolved once and for all.
Thank you for your time!
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@CarlosGG I ask because this error is most often associated with a billing info mismatch. If you're unable to purchase using a specific payment card, please confirm that the Name and Address displayed at checkout exactly match the credit/debit card billing statement.
Also, do you have ad tracking blockers on your browser settings? If yes, you should disable and try again.
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I triple checked to make sure that everything matches between my account and my CC billing account, and I've been trying to buy some gift cards and I get the same error. I am not understanding how all the sudden it just doesn't work, again , I've made purchases in the past without any issue.
Please help.
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@CarlosGG I understand. Let's get this escalated for further assistance from our team. I sent you a private message so we can get the additional details needed in order to escalate. Check out this thread for steps to access your private messages: How to Send a Private Message
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