Buying cards almost always almost always errors out

[StnicholasB224079]

I've given up so many times when I wanted an AARP card because it seems like a lottery with this error that has been posted over and over since 2020 😞

Does anyone know of a way to get PAST this? I cannot call because I don't have a phone reception where I am

There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.

[RyanR564160]

Thank you @AARPJanelleM for looking into it. I was able to purchase 5 gift cards yesterday afternoon, and received one of the emails for the cards, but I haven't received the emails for the other four. I see that my card has been charged on my end to show that the transaction went through. Is it possible to resend those other 4 emails?

[AARPJanelleM]

@RyanR564160 You're welcome! Those were re-sent yesterday. Let me know if you don't receive them!

[LeighR342196]

Just commenting to say we’ve had the same issue. Instead of allowing me to purchase over the phone they’ve “escalated my case” … completely unhelpful. 

[KathyK737229]

That is what they did to me too; they escalated my case to tech support...and meanwhile I told her (not her fault) that I have used firefox, chrome, and safari...no luck...tried my ipad, iphone, desktop, and laptop...no luck...i've disable my pop-ups...and I even put my AARP account info side by side with my bank account info on my two monitors at work...no luck...so yes....so frustrated!!!

[KathyK737229]

Hello, I have been trying to buy gift cards for over a week. I keep getting the same error message and Customer Service is not helpful at all!!  my billing info and card info and account information with AARP all matches!!!  I join AARP to get a discount on gift cards and I can’t even buy one

[VanessaV203905]

I am having issues too. I wish I had known that this was a common issue, I wouldn’t have signed up with AARP last week. Has anyone figured out how to fix this issue? I have tried 2 different cards and I am having the same problem. 

[KathyK737229]

No fix for me yet....I had no idea this was issue; and just like you - this is the ONLY reason I joined AARP was for the gift card discounts!  Customer service has been NICE, but they have been unable to help.

[CynthiaE81223]

Having the same problem.  I purchased this morning then went back to get more as I am not at my limit and I get the error message.  I called twice and was told to sign out and wait a hour....didn't work.  They just keep giving the run around on the phone.

[df1146]

Just checking in to say this is still happening. I purchased a few gift cards and it went through fine. About an hour later, I tried to do that same with the exact same info and it doesn't work.  Now it won't work with any credit card or paypal.

"There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305."

[ReginaS262093]

Same

[KellytheBelly]

@AARPJanelleM wrote:

@StnicholasB224079 This error occurs most often when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. If the name and/or address do not match exactly, please click EDIT to modify (Common discrepancies include missing building or apartment numbers, and P.O. Boxes; also, ensure that there are no missing characters or misspellings). Additionally, ad-blockers can cause this error message. If you are using third party or browser-based ad blockers, please try disabling the ad blockers. 

---

@df1146  Does this (above) apply? Did you try to do the same, but on another account? If not, then there is a problem and you should contact AARP Rewards Support at the number you've provided. 

Hope it gets resolved for you. 🙂

[AARPJanelleM]

@StnicholasB224079 This error occurs most often when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. If the name and/or address do not match exactly, please click EDIT to modify (Common discrepancies include missing building or apartment numbers, and P.O. Boxes; also, ensure that there are no missing characters or misspellings). Additionally, ad-blockers can cause this error message. If you are using third party or browser-based ad blockers, please try disabling the ad blockers. 

[KathyK737229]

Hello, I am hoping that somebody can help me as well. I have been having the same problem for over a week my card and billing and account information all matches and Customer Service has not been able to help me.

[AARPJanelleM]

@KathyK737229 Our escalations team is working on your case and you can expect a resolution within 3-5 business days. Let me know if there's anything I can do to help!

[CharleneC175490]

This is still an issue. I have cleared cache and cookies. I have typed in my address and name exact to my credit card statement. I have waited hours in between trying purchases. I have contact my credit card company and they are not receiving the requests from aarp for a charge. I have disabled all ad blockers. I have to purchase our gift cards today!PLEASE HELP

[MichaelN704283]

They suck. There’s nothing you can really do about it. All these complaints over these years and nothings fixed

[BritneyQ138727]

I am having the exact same problem. Ive turned off pop up blockers, used differnt cards, called the number, tried differnt browsers. Can you also help me please?

[KathyK737229]

Thank you, I appreciate that - I hope someone can help me soon.  Thank you.

[AARPJanelleM]

@KathyK737229 You're welcome!

[CarlosGG]

I've tried everything, I made sure everything matches and I still continue to receive the same error, Chatting with a representatives is very frustrating, they keep telling you its your cards issue and they wont admit there's a much bigger issue, I challenge AARP to show us and prove us wrong, because there's a lot of users having the same issue. Please look into the real issue and solve it. I've made purchases before using the same card information and I didn't have a problem, but all the sudden I cant.

PLEASE HELP!!!

[jr6178]

It's 100% AARP website issue when this many people are reporting the same problem. I too am having this problem right now. Just keep on trying. 

[AARPJanelleM]

@CarlosGG  Thanks for letting me know, Carlos. I checked your Rewards account and I see you've made gift card purchases as recently as 10/18. Is this an intermittent error that you're receiving? Please provide me with some more details and I will do my best to assist!

[CharleneC175490]

This is still an issue. I have cleared cache and cookies. I have typed in my address and name exact to my credit card statement. I have waited hours in between trying purchases. I have contact my credit card company and they are not receiving the requests from aarp for a charge. I have to purchase our gift cards today!PLEASE HELP

[CarlosGG]

Thank you for your Reply, I did purchase some on 10/18/22 but I attempted to purchase a couple more and I wasn't able to, I was way under my monthly limit. that is why its very strange that AARP continues to blame the issue on a mismatch information form the customers side, when clearly I've been able to purchase some with the same payment method, I am not exactly sure how or why this is happening.

I love AARP because of the gift card purchasing feature, I hope this gets resolved once and for all.

Thank you for your time! 

[AARPJanelleM]

@CarlosGG I understand. When you attempted to purchase more, did you try using a different payment method? 

[RSAllen8]

You guys really are just a set of canned responses arent you? 

Its not user error!

[CarlosGG]

Yes, I did. but all cards are under the same billing address, that shouldn't make a difference right? 

[AARPJanelleM]

@CarlosGG I ask because this error is most often associated with a billing info mismatch. If you're unable to purchase using a specific payment card, please confirm that the Name and Address displayed at checkout exactly match the credit/debit card billing statement. 

Also, do you have ad tracking blockers on your browser settings? If yes, you should disable and try again. 

[CarlosGG]

I triple checked to make sure that everything matches between my account and my CC billing account, and I've been trying to buy some gift cards and I get the same error. I am not understanding how all the sudden it just doesn't work, again , I've made purchases in the past without any issue. 

Please help.

[AARPJanelleM]

@CarlosGG I understand. Let's get this escalated for further assistance from our team. I sent you a private message so we can get the additional details needed in order to escalate. Check out this thread for steps to access your private messages: How to Send a Private Message