Re: $5 Subway 12,000 redemption

coolmaine · ‎01-05-2022

Today I redeemed 12,000 points for Subway e-card. I did not received the confirmation e-mail, the points were taken from my balance. Today 1-5-22 and in the column Most Recent Activity show 100 and the date is 1-4-22. Balance shows 64,125 before I redeemed 12,000 balance was 76,025 because I maxed out today for 7500 earned. 100 points was for e-mail promo code which total was then 76,125. Also I did not see the 12,000 points in my daily transition history. please advise and thank you

Anita James

AARPJanelleM · ‎01-06-2022

@coolmaine Hi Anita, thanks for being a member! It can take up to 24 hours to receive that confirmation email. Please be sure to check your email spam folders and let me know if you haven't received it after the 24 hour timeframe.

coolmaine · ‎01-06-2022

Hello Janelle it's been over 24 hours and I still have not receive confirmation email regarding the 12,000 points used for $5 Subway e-card and it was not in my spam folder. Thank you for your assistance in this matter.

AARPJanelleM · ‎01-10-2022

@coolmaine Thanks for letting me know! I see the email was re-sent to you on January 7. Have you received it? Let me know so I can look into it further if needed 🙂

coolmaine · ‎01-10-2022

Hello Janelle I have not received the email and I also checked my spam folder it's not there. Points were taken from my balance. Thanks for your help.

AARPJanelleM · ‎01-11-2022

@coolmaine I'm sorry to hear this, Anita. I created an escalation for this issue and you can expect to hear back from our designated escalations team via email within 3-5 business days. Also, be sure to add our email to your address book to ensure you receive our emails: email@email.aarp.org