sign up gift cooler

[JanetG332882]

Hello, I signed up for AARP for the first time in October last year after getting a mailing offering a "grab and go cooler" (the mailer referenced my upcoming birthday) but haven't received the cooler yet or any kind of gift. I signed up online instead of sending in the card, was the gift contingent on using the card?  Thanks

[AARPConsumerCare]

We're glad to have you as a member, JanetG332882! We'd be happy to check on your gift for you. Please send us a private message with your name and mailing address. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through chat on the website or by phone. Visit https://aarp.info/3epCObA for our contact information. - Brandon C.

[CarolynS740792]

Hello, Janet. Joined in Dec. 2025 and gift was the grab & go cooler, too. Received nothing as of yesterday. Today received a Large red cooler that is not a grab & go Anything. It would be super heavy to try & carry with anything in it. Called a third time, and will hopefully get the grab & go. Still haven’t  received a magazine, either. May get one in April. When a gift to join is marketed to get noticed by the consumer, you want that gift. You can wear the Grab & Go cooler on your shoulder, it’s black. & all of your things can go in multiple small pockets. Still have the card it’s pictured on. Maybe AARP should just send this gift to all of the new members! Nobody needs an extra cooler. (At least a lot of us don’t) Still waiting! Carolyn 🤞🏼

[JanetG332882]

Thank you for replying, but when I tried following your directions and went to "How to enable..." it says:

Click on My Settings in the top right corner of the community 

Select the Preferences Tab 

Select the Private Messenger Tab 

Ensure the box labeled Turn On Private Messages is checked

Click Save

But there is no "Private Messenger" Tab. Under the Preferences tab there are only Preference Options, Display, Linear Layout, Threaded Layout, Home Page, Privacy, and Kudos tabs. 

Thanks