sign up gift cooler

[JanetG332882]

Hello, I signed up for AARP for the first time in October last year after getting a mailing offering a "grab and go cooler" (the mailer referenced my upcoming birthday) but haven't received the cooler yet or any kind of gift. I signed up online instead of sending in the card, was the gift contingent on using the card?  Thanks

[MaryH172567]

Hi...Never got mine either!

Mary Ruth Hillesheim

[AARPConsumerCare]

Thanks for being a member, @MaryH172567. Not every offer to join or renew comes with a gift. If you redeemed a gift offer and haven't received it send us a private message with your name and address, and we'd be happy to check on the gift for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[mm25092239]

Well I received an offer in the mail for a discounted rate of $15.00/year membership because of my birthday and would also receive a "grab 'n go" cooler. But after looking over some reviews it seems that there's a problem or backlog. I'm pretty sure there's not much time being wasted when AARP collects membership fees, as that's priority. Now the cooler, it'll arrive when it arrives. 

[AARPConsumerCare]

mm25092239 You should receive your free gift in the mail within 3-4 weeks after joining or renewing your AARP Membership. You can learn how to check the status of your gift here - https://aarp.info/3B6TLkF - If it's been longer than 4 weeks, please send us a private message, so we can check on this for you! If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C. 

[AARPConsumerCare]

We're glad to have you as a member, JanetG332882! We'd be happy to check on your gift for you. Please send us a private message with your name and mailing address. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through chat on the website or by phone. Visit https://aarp.info/3epCObA for our contact information. - Brandon C.

[SonyaM340682]

About to renew after never receiving my gift last time-which I really wanted. A small rolling luggage bag, as I work in a school. I received NOTHING. However, I do enjoy AARP's benefits so I'm going to renew and HOPE that the birthday gift I'm promised shows up as described.

[AARPConsumerCare]

I'm sorry to hear you didn't receive your gift, @SonyaM340682. If you received a gift offer in the mail you can redeem it online by visiting the URL printed on the offer. Offers received by email can be redeemed by clicking the link provided in the email. You can view the status of your gift via your online account, visit https://aarp.info/3B6TLkF for step-by-step directions on how to view your gift status online. Visit https://aarp.info/3epCObA to contact us by chat, text, or phone, and we'd be happy to help you with redeeming the gift offer. Thanks for being a member! - Brandon C.

[CarolynS740792]

Hello, Janet. Joined in Dec. 2025 and gift was the grab & go cooler, too. Received nothing as of yesterday. Today received a Large red cooler that is not a grab & go Anything. It would be super heavy to try & carry with anything in it. Called a third time, and will hopefully get the grab & go. Still haven’t  received a magazine, either. May get one in April. When a gift to join is marketed to get noticed by the consumer, you want that gift. You can wear the Grab & Go cooler on your shoulder, it’s black. & all of your things can go in multiple small pockets. Still have the card it’s pictured on. Maybe AARP should just send this gift to all of the new members! Nobody needs an extra cooler. (At least a lot of us don’t) Still waiting! Carolyn 🤞🏼

[JanetG332882]

Thank you for replying, but when I tried following your directions and went to "How to enable..." it says:

Click on My Settings in the top right corner of the community 

Select the Preferences Tab 

Select the Private Messenger Tab 

Ensure the box labeled Turn On Private Messages is checked

Click Save

But there is no "Private Messenger" Tab. Under the Preferences tab there are only Preference Options, Display, Linear Layout, Threaded Layout, Home Page, Privacy, and Kudos tabs. 

Thanks