Unable to Add Updated/Renewed Membership Card to Apple Wallet

[HuichuM544729]

i am unable to add the membership card to Wallet after renewal. I deleted/removed the expired card in Wallet which said expired for the prior year membership. Now when I try to add from the App or the link, it doesn't do anything - the card is not added to Wallet.

How can this issue be fixed? Thank you in advance for any help.

[cynthiam722433]

 It's April 23 (almost 2 months after your post) and apparently it still hasn't been fixed. I have the expired card in my Apple wallet but unable to add my new card or update the old one. I click on "Add to Apple Wallet" and it does nothing. I'm so frustrated with t he constant issues on this site.

[AARPConsumerCare]

cynthiam722433 I understand how frustrating this is. We're here to help! Are you able to remove your expired card from the Apple Wallet, then try to add your new, updated card? You can find help with adding and removing your expired card here - https://aarp.info/3wNUP9M - In the meantime, you can access your digital membership card from the AARP Now app, which you can download here - https://aarp.info/3npzJwS - Christy C.

[BenjaminV337787]

I recently signed up for AARP and am unable to add my card to my apple wallet.  Tried doing it from the website as well as the AARP App.  Not working.  AARP needs to fix the issue because I'm obviously not the only 1 who has this problem.

[AARPConsumerCare]

I'm sorry to hear you're having issues adding your membership card to your Apple Wallet, @HuichuM544729. Please send me a private message or reach out to one of our representatives via chat, text or phone: https://aarp.info/3epCObA - Diana G.

[SpringIsHereVA]

[Saturday 3/1/25] @HuichuM544729 , the AARP crew @AARPConsumerCare work weekdays 8am to 8pm ET. I am sure they will respond on Monday. Take care, Nicole  👵

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[*** @HuichuM544729 wrote:

i am unable to add the membership card to Wallet after renewal. I deleted/removed the expired card in Wallet which said expired for the prior year membership. Now when I try to add from the App or the link, it doesn't do anything - the card is not added to Wallet.

How can this issue be fixed? Thank you in advance for any help. ***]

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[m509356m]

Having the same problem 

[RobinR646141]

 I installed the Firefox browser on my iphone and that worked to add the card. I then uninstalled Firefox.

The Safari browser and the AARP Now app both failed to add the card. I suspect the developers are using Firefox as their base case and probably not verifying that it works by other apps. (FYI using latest of all SW as of 6/14/25).

This has been a problem for at least 6 months, maybe more. AARP needs to get their developers (subcontract?) to fix this. This is an important feature.

[AARPConsumerCare]

m509356m I understand you're having trouble adding your card to Apple Wallet. Here is an article that can help - https://aarp.info/3wNUP9M - You can also access your digital card from the AARP Now mobile app, which you can download here - https://aarp.info/3npzJwS - Christy C. 

[BenjaminV337787]

followed the steps verbatim from https://aarp.info/3wNUP9M

and still does not work.  AARP IT department needs to fix this glitch ASAP

[AARPConsumerCare]

Hi BenjaminV337787. We are currently experiencing an issue with adding the AARP membership card to Apple Wallet. We are working to resolve the issue and ask that you try again later. I apologize for the inconvenience. - Brandon C.

[EricN999655]

The problem with adding digital card on iOS still not fixed. Seems DOGE has removed anyone capable of this work at AARP!!!