Switched to digital and still getting magazine and bulletin mailed

[MargaretA107029]

I switched my membership to all digital on June 2 and I am still getting the magazine and bulletin mailed to me. How long does it take to stop getting those mailed? I did get a confirmation email on June 2 saying I would stop getting mailed publications.

[AARPConsumerCare]

Hi @MargaretA107029, thank you for reaching out. We print our mailing labels in advance, it usually takes 4-6 weeks for the AARP The Magazine and AARP Bulletin to stop after you switch to all digital. I would like to take a look at your account to confirm the publications will stop. Please enable your private messages by following the instructions in our article: https://aarp.info/47hWcl7 and send me a private message. - Diana G.

[MargaretA107029]

Sorry, just now saw this response because the notification that there was a response went to my spam folder. I tried to follow the instructions to enable private messages, but the instructions did not work. I cannot find a "Private Messenger" tab after I click on the Preferences tab.

[AARPConsumerCare]

MargaretA107029 I understand you're still getting publications, even after switching to digital only. Sometimes it can take up to 6 weeks for publications to stop. However, we'd like to double-check your account to ensure we have stopped the mailing of your publications. Please click this link for ways to get in touch with us - https://aarp.info/3epCObA - Christy C.