Rewards Renewal

[k841267f]

 I used my Barclay reward points to renew AARP membership.  They took the rewards points and never renewed my membership.  I got the code and did everything it said.  It never showed up as renewed.

I did chat with AARP and the person asked for my mailing address.  I gave it.  I typed it in correct, I should know my own address.  She asked for it again.  I just gave it to her.  She says, Ma'am, can you type it in again.  I give up.  At this point, I've been a member for quite a few years.  I think both sites purposely do not work in order to make you call.  I'm not calling or renewing at this point.  I just lose my reward points.  Good day

[rb43447542]

I have been trying to resolve an issue for 5 months and all I get from chats, email, phone calls, are someone will get back to you.  Its been 5 months!!! I have credits from rewards and the emails are unable to be able to some to my email address.  Doesn't seem like a big problem but its very frustrating when there doesn't seem to be a department or person that can help.  I have been a member for 20 years and membership up next month. HELLO!!!

[DarrylL35959]

Hi @k841267f 

We’re very sorry to hear about your experience and understand how frustrating this must have been, especially after redeeming your Barclay reward points and following the instructions provided. We also apologize for the difficulty you experienced during the chat interaction.

Because this involves your membership status and reward redemption, we recommend contacting our Member Services team directly so they can fully review your account and help resolve the issue. Please give us a call at 888-OUR-AARP (888-687-2277). Representatives are available Monday–Friday, 8 a.m.–8 p.m. ET.

We appreciate your years of membership and hope you’ll give us the opportunity to make this right. -AARP Darryl 

[MaryH467339]

I have also been trying everyday to renew my membership using the reward for a free power bank offer they mailed to me but all I get is a demand to retype my name address & birthday with no option to put in my promo code & my info immediately disappears & I just  found out today that after 5 attempts a day, they make you come back the next day.  I have  repeated this scenario everyday for about a week & now my promo will expire.  I guess the free power bank or multi charger with renewal is just a scam.

[SereneSeagull]

Try giving them membership number?