AARP Website is Clunky, Birthday Spin Link is Broken

[DavidF291537]

I never received a working birthday spin link and none of the "Help" options on the clunky AARP website work. Please advise.

[AARPConsumerCare]

Happy birthday, @DavidF291537! I'm sorry to hear the link you received didn't work. Please send me a private message with your name, email and date of birth to take a look at your AARP Rewards account.

To enable your Private Messages in the AARP Online Community https://aarp.info/47hWcl7 - Diana G.

[DavidF291537]

Hi Diana, Thank you for responding. I am very conversant with technology--my job is in the tech sector--and this has to be the clunkiest, least user-friendly website that I have ever used. I clicked on the link that you provided, and I do not see an option to enable private messages. There must be an easier way to communicate about this issue. For example, why does AARP not have an email address for Help?

[AARPConsumerCare]

I can understand your frustration, @DavidF291537. The link I shared previously should show the steps to enable your private messages, no worries, here are the steps:

1. Once you're loged in, click on My Settings in the top right corner of the community 
2. Select the Preferences Tab 
3. Select the Private Messenger Tab 
4. Ensure the box labeled Turn On Private Messages is checked
5. Click Save 

Our goal is to provide the best customer service and we found that email was not the best way to do that. You can send us a private message or visit: https://help.aarp.org/s/article/contact-aarp?cmp=SNO-LITHIUM---&socialid=15163601686 to chat, text, or call us. - Diana G.

[DavidF291537]

There is no Private Messenger tab on my screen.

Email is much more efficient and direct.

This is my last time visiting this website, ever, and I cannot in good conscience recommend your website or your customer service to anyone who asks me about it.

When you make the website less clunky and you add email support, reach out to me by email.

[AARPConsumerCare]

I'm sorry to hear the private messaging option is not showing on your end, I'll report to our team. Please reach out via chat, text or call us at your earliest convenience. Thank you. - Diana G.