Rewards activities issues

[rsbobcat]

Seems to be Daily issues with points redemption - constant "we are experiencing issues" and ask you to refresh browser which never achieves a thing. As well have got the "oops something went wrong" every day this month for the $4K trip sweeps - I have 50K points to use so no reason 5K to try to redeem for this should not be an issue. Anyone else experiencing these issues?

[rednexsrus]

@rsbobcat @Yes everyday, every week, every month. They have no clue how to operate a website, and AARP is only interested in making as much money as they can.

The 6 Steps to Solving Your Technical Difficulties 

1. Step 1: Identify the problem.
2. Step 2: Find a solution (or many solutions).
3. Step 3: Implement the solution.
4. Step 4: Follow up.
5. Step 5: Confirm the problem is solved.
6. Step 6: Revisit the problem.

[AARPConsumerCare]

Hello, I'm so sorry to heard you are having issues. Let us help. Can you please send us a DM, so we can take a look into this for you? Thank you. - Daniela R. 

[veeRob619]

How do I send a DM, I am having the same issue

[AARPConsumerCare]

@vee Rob619 I'm sorry you're having trouble with your Rewards. What are you trying to do? Are you getting an error message, or missing points? Please reach out using the Chat function, so we can troubleshoot the issue. Click the Chat icon at the bottom right of your screen to talk to a live representative, type Chat with an Agent and then click or type Yes. Thank you!  Jodee R. 

[veeRob619]

I'm trying to buy any gift card and it's not working. 2 chat requests and still the same issue.

[AARPConsumerCare]

@veeRob619  I invite you to send us a private message so we can further assist you! Steps to send a private message can be found here: https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?amp;socialid=14462181267&cmp=SNO-LITHI.... You can also reach out to us using one of these methods: https://aarp.info/3epCObA  Thanks!  Jodee R. 

[veeRob619]

Can't access that page. This is what I get: "Access Denied.

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."

[AARPConsumerCare]

@veeRob619  Please reach out using the Chat function, then. Click the Chat icon at https://aarp.info/3epCObA to talk to a live representative, type Chat with an Agent and then click or type Yes. Thanks!  Jodee R. 

[veeRob619]

I did that and they disconnected me without diagnosing the problem.

I texted with a representative who opened a case 7 days ago and told me I'd be contacted within 3 days. I keep texting and nobody is responding.

Obviously something is wrong with my account, and I'm not going to keep getting on chats with your company. You need to fix it. I'll go dispute the membership charge on my credit card if nobody wants to take ownership of the problem.

[AARPConsumerCare]

@veeRob619  We’ll be better able to help if you contact us directly. I apologize for any inconvenience. You can reach out to us using one of these methods: https://aarp.info/3epCObA so we can check on the escalation. Thank you.  Jodee R. 

[veeRob619]

Nope, I'll just dispute the charge. You guys are the worst. Goodbye. 👎

[AARPConsumerCare]

@veeRob619  I'm sorry to hear that, and I hope you'll reconsider! We aren't able to access your Rewards and assist you unless you reach out in an official support channel. Please know, we're always here to help!  Thank you. Jodee R. 

[rsbobcat]

What is a DM? What do you want me to tell you? The issue is explained above........

[AARPConsumerCare]

No problem, DM means direct message. I need to check your account privately to investigate this further. I'll be sending you a direct message. - Daniela R. 

[a170938b]

Yes. The same for the sweeps I try (Barnes and Noble, CVS, and Home Depot.)

Sometimes a message of delay, sometimes a message of issues and to retry.

We are currently experiencing technical difficulties in processing your request. Please retry in a few minutes. Thank you for your patience.

However the points are still deducted. Hopefully the sweeps work in spite of the messages.

The Instant Wins seem to behave (no win though as usual)

[AARPConsumerCare]

Hi @a170938b, I've sent you a DM. - Diana G.

[rsbobcat]

And what did you do to help? The $4K sweeps has not worked ALL MONTH!!!!!!

[AARPConsumerCare]

Hello @rsbobcat, I sent you a direct message. - Daniela R. 

[rednexsrus]

@rsbobcat @a170938b 

good luck getting the help you need. AARP has truly deserted “CUSTOMER SERVICE” 

BTW when did AARP change PM ( private messages ) to 

DM ( direct messages) ???
 I SUPPOSE THIS MEANS IT’s THE END OF OUR MESSAGES BEING (PRIVATE)

They have truly put our rewards program in the toilet.  🚽 🚽

[Therapist4u]

Hi Lucy! @rednexsrus

 AFA:

AARP has truly deserted “CUSTOMER SERVICE”

Agree...& have to say an “AMEN”!!! 

 AFA:

They have truly put our rewards program in the toilet.

 💩

LOL!!

Take care!

☮️  🌩🌦~Allen 🌈  ⛵  🌞