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Regular Contributor

Overcharged my points account

When I logged on today it said I have 19,000+ points left. I entered 3 sweepstakes using 3,500 points and it changed my total to 11,000 points. Last time I did the math this does not add up.  Anyone else has an issue with points being miscalculated?

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Community Concierge

@terrypearson I reviewed your account and I also see that you redeemed 3,500 points to enter the sweeps. I'm not showing any instances where you've been overcharged on a points redemption. We suggest reviewing your transaction history for details:  https://www.aarp.org/rewards/transaction/

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Regular Contributor

All transaction hx shows is points for logging on and bonus points I’ve received through newsletters. It does not show my balance or any points I’ve used on sweepstakes so I’m not sure why I should be checking the history.

 

 

 

 

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Community Concierge

@terrypearson What @shamit said is correct, you should see a red box with a drop down menu so that you can choose between "Earned Points", "Redemptions", "Points Expiration" etc. 

 

Here are the direct links to take you to those options in your transaction history:

https://www.aarp.org/rewards/transaction/#view=earned

https://www.aarp.org/rewards/transaction/#view=redemptions

https://www.aarp.org/rewards/transaction/#view=expiration

 

Super Contributor

When you click on "Transction History" you should see the activities you did and the points earned for them.  If you click on the red box, there is an option for "Redemptions".  There you can see the points you have used for each redemption.  It also has other options like "Points Expiration" and "Purchases.".  This is why you should be checking your transaction history.  If it doesn't show this, you should definitely notify them, because it should be there.

Regular Contributor

Thank you

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