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Periodic Contributor

No points for 10 000 step for 4/19

Terry,

Didn't  received my points for yesterday 10,000 steps.

Could you check and see if there is an issue?

Thanks for your assistance 

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Community Concierge

@kf456 Thanks for reaching out. I was able to credit your AARP Rewards account the missing 150 points for your 10,000 steps from yesterday. We're always here to help!

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Periodic Contributor

Janelle M,

Thank you for your assistance, however another 150 points need to added for the 5000 steps also.

Total points for be 300 points for completing the 5000 and 10,000 points for the day.

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Periodic Contributor

Still not receiving any points for either 5000 steps for 4/19 and 4/20. No points for 10,000 steps for 4/20.

I checked AARP rewards and I'm synced with my fitbit to your site.

Not sure where the issue is.

Appreciate your help.

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Community Concierge

@kf456 Got it. I was able to add the remaining missing 450 points to your AARP Rewards points balance. Since your fitness tracker activity is not being recognized, we recommend the following troubleshooting steps for Fitbit devices:

 

Double-check that your device has Bluetooth on and open the Fitbit app.
If it still didn’t sync, restart your phone.
Go to Fitbit support pages for more help.

 

Silver Conversationalist

@AARPJanelleM   I am new to this but did get my Fitbit synced and received points for a few days.  I am missing the points for 5/24, 5/25 and 5/26.  Two were 10000 step days, one a 500 step day.  Would appreciate your help in getting the missing points.   Not doing so many other activities these days but this is one I need to keep up.  Thanks in advance.

 

@AARPJanelleM   Now I am missing the 28th, 29th and 30th.  I have no idea what is wrong.  I received points on the 27th and 31st, all 10000 step days.   I thought of unlinking and relinking, but if I sometimes get points, that doesn't seem to be the problem.  I have followed all links on the site to look for info, but there doesn't seem to be any troubleshooting FAQs.   Help!

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