"Content Deactivated" and "Awaiting Review"

[BalbonisMoleskine]

Why are so many innocuous comments flagged with "Content Deactivated" and "Awaiting Review"? And why does the review process often never happen? I've come back to comments that are weeks or months old, and they're still awaiting review. 

I would insert a screenshot of a "Content Deactivated" example, but the Insert/Edit Image tool doesn't actually provide a way to insert an image. For example, there's no option for browsing my desktop to select the image. 

[a820536s]

Maybe we should all deactivate our AARP memberships due to political bias. 

[ChrisR57]

I'm not happy to know that our membership fees don't even merit getting a response to this issue. It seems as if AARP simply ignores issues from mere members.

[BalbonisMoleskine]

[AARPConsumerCare]

Great question, @BalbonisMoleskine. For your protection, your community requires a moderator to approve all uploaded images in some comments before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members who view your images can only see the ones that have been approved. For more information, please visit: https://community.aarp.org/t5/help/faqpage?cmp=SNO-LITHIUM---&socialid=14634559094 - Diana G.

[BalbonisMoleskine]

Why flag this?

[ChrisR57]

These are innocuous comments. What community guideline is being violated? And why didn't another commenter here ever get a response? There appears to be something wrong with the "AI" that is flagging innocuous comments as violating guidelines.

[BalbonisMoleskine]

From https://www.aarp.org/entertainment/television/info-2024/hallmark-christmas-movies-2024.html. What does your AI consider the violation in each of these? 

[BalbonisMoleskine]

Thanks! I just uploaded the screenshot. 

[AARPConsumerCare]

@TimInKC, looks like that comment was deactivated for not complying with our community's guidelines, which can be found here: https://community.aarp.org/t5/custom/page/page-id/Guidelines?cmp=SNO-LITHIUM---&socialid=14634819332 - Diana G.

[BalbonisMoleskine]

But how exactly is it not complying? It doesn't identify the violated guideline(s).

[AARPConsumerCare]

@BalbonisMoleskine, if one of your replies were deactivated for not following our guidelines, please email: community@aarp.org for more details. - Diana G.

[BalbonisMoleskine]

I thought this forum is in tended to answer these types of questions. 

[AARPConsumerCare]

I can understand your frustration, @TimInKC. For further assistance, please email our team. - Diana G.

[BalbonisMoleskine]

I emailed the address you provided, with several follow-ups, but I never received a response.

I turned on read receipts in Outlook, and I can see that every message was deleted without being read. Here's an example:

From: MemberVe2db-IMAX
Date: Saturday, March 15, 2025 at 8:53 PM
To:
Subject: Not read: Re: Content Deactivated

Your message

   To:
   Subject: Content Deactivated
   Sent: Sunday, March 16, 2025 1:53:45 AM (UTC+00:00) Monrovia, Reykjavik

 was deleted without being read on Sunday, March 16, 2025 1:53:40 AM (UTC+00:00) Monrovia, Reykjavik.

Why tell members to email your team if they're not going to respond?

[BalbonisMoleskine]

Here's another example from today from https://www.aarp.org/health/healthy-living/info-2020/lose-belly-fat-after-fifty/

And still no response to multiple emails to community@aarp.org. 

[BalbonisMoleskine]

I emailed multiple examples but never received a response. Here's another example from today.

[BalbonisMoleskine]

I emailed them several examples, but no response. 

[BalbonisMoleskine]

Bump