On March 20, 2022 I used 10,000 of my points to receive a printed subscription of Good Housekeeping for one year.(Order #26047004886390). I also used 10,000 of my points that same day to receive a printed subscription of HGTV for one year (Order #. 26049004840376). Both emails said it would take 3-10 weeks to begin receiving the magazines.
Well after the 10 weeks I had not received any magazines, so I emailed e-magazines and was told they had no order confirmation from me but I did have order numbers. Apparently I did not complete my magazine claim page to complete the order. They told me to go back to the email I received from AARP and complete it, but I cannot find it, went through my old, deleted and new emails and it is gone. They suggest that I contact you and request that you resend me the missing confirmation and then I can complete it and then my magazine request will be completed. AARP did take the 20,000 points from my account.
I am hoping you can help me with this request. If it is too far back to do this can you then just refund me my 20,000 points? Thank you Kathleen [PERSONAL INFORMATION REMOVED FOR YOUR SECURITY]
