“Unable to process your redemption request”

[XRAY7]

It has been a month since the problem was escalated and still no resolution. Is this incompetence or disinterest?

[leonp574353]

Have they solved your issue yet? My daughter's account still has the same issue going on even after we called and reported it 8 days ago. 

[SereneSeagull]

I think they’ve left or were able to get a new account set up.  This account looks inactive now.

[leonp574353]

Welcome to the club. I called on behalf of my daughter today regarding the same issue. She hasn't been able to redeem for over a month. She is my secondary member. 

[DarrylL35959]

I will look into this for you 

[DarrylL35959]

Hi @XRAY7 

We're sorry to hear you're experiencing an "Unable to Redeem" error. We understand how frustrating that can be when you're trying to claim a reward.

If you have already completed the escalation process, please send me a private message with the email address associated with your Rewards account, and I'll be happy to check on the status of your escalation.

If you have not yet opened a case or gone through the escalation process, please contact AARP Support through AARP - Help and Customer Service Center to get the process started. Once an escalation has been submitted, feel free to send me a private message with your Rewards account email, and I'll do my best to assist with a status check. 

Thank you for your patience, and we look forward to helping you resolve this issue. -AARP Darryl 

[NicholasB819884]

Hi Darryl I sent you a private message last week with no reply. I have been getting the same error for 1 month with no resolution. I opened an escalation 1 month ago, emailed Travis 4 times, left him 2 voicemails and have received no response back. This is absolutely frustrating that i have not received a response from anyone. When I call i just get told that it is being worked on, which pretty much means nothing to me.

[hp5549]

I have been going on three months with getting this error. I put in a ticket and they responded and they have been working on it for weeks.