Three games do not keep score

[LynnT487317]

Recently, Daily Crossword, Best Crossword Themed, and Fill Ins have stopped keeping my scores.  It doesn’t even show that I have played them.  I still enjoy playing them every morning, but I would like to see my monthly progress.

Thanks 

[GlennB582338]

This problem of unsaved game scores is clearly a bug with the app--one of many. Asking people to contact you individually just shows you don't intend to address the bugs.

[Ann56net]

Are these messages being answered by AI?  After multiple attempts by many people to fix the issue on our end why does something or someone continue to give us the same response.

Hello?  Logging in doesn’t help and no I won’t send you a private message.

Eeesh!  Lol 

[SpringIsHereVA]

I may be wrong, but I agree with you @Ann56net about Al responses!!!  👍  Take care, Nicole  👵

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➡️[*** @Ann56net wrote THURSDAY 4/24/25: Are these messages being answered by AI?  After multiple attempts by many people to fix the issue on our end why does something or someone continue to give us the same response.

Hello?  Logging in doesn’t help and no I won’t send you a private message.

Eeesh!  Lol ***]

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[AARPConsumerCare]

@LynnT487317   I totally understand, I like playing them too! Are you logged in to your account at http://aarp.org?cmp=SNO-LITHIUM---&socialid=15838992038 each morning before you play? You can play some games without logging in or being an AARP member, but you won’t be able to track your top score if you don’t log in. If you still aren't able to see your progress or scores, please reach out in a private message and I'll be happy to look into it for you. Thanks.  Jodee R. 

[JeanM293548]

I am logged in and crosswords are not being saved.  I have tried 2 different servers and neither works.  

Peanut1942

[AARPConsumerCare]

 @JeanM293548  I am sorry to hear your progress is not being saved. I would like to invite you to reach us via Help Chat at https://help.aarp.org?cmp=SNO-LITHIUM---&socialid=16060897768, so a member of our team can troubleshoot and assist you with making sure your progress and scores are saved. - Caleb G. 

[GlennB582338]

this is total bs. chat is ai crap, and humans are no help either.

[DavidK836536]

I have the exact same problem, so it is not isolated. Especially with the Daily Crossword, I think you should look into this and resolve it for us. Thanks

[pr9149]

Also have the same problem with Codeword

[AARPConsumerCare]

I can see how frustrating this can be, @pr9149. Just to be sure, did you log in to your AARP online account before starting the game? - Diana G.

[AARPConsumerCare]

I'm sorry to hear the games aren't keeping your scores, @DavidK836536. Make sure you're logged into the website before playing the games, so your scores are tracked. You may try using a different internet browser to see if you have the same problem. If the problem persists on both browsers please send us a private message, and we'd be happy to help you resolve this. Visit https://aarp.info/47hWcl7 for instructions on how to enable private messages. Let me know if that helps!

Brandon C.

[ThomasC19331]

 I am logged in and then re logged in. I have uninstalled AARP app and reinstalled AARP. I am using the newest IPAD and internet connection is great

[AARPConsumerCare]

@ThomasC19331 I'm so sorry to hear games aren't keeping score for you! Thanks for sharing the additional info about the troubleshooting you've done so far. Please send us a private message, so we can look into this for you. If you haven't yet enabled private messaging, you can learn how here - https://aarp.info/47hWcl7 - Christy C. 

[GlennB582338]

How many times are you going to ask for private messages when the problem is clearly not confined to one or two users? AARP NOW's help mechanisms are equally bad whether AI or humans are providing it.