AARP Eye Center
A couple months ago I rented a car thru AARP Travel Center/Budget. The confirmation email quoted a Base Price of $272.70 and Taxes and Fees of $102.40 for a total price of $375.10 and stated that the total price included all mandatory taxes and fees. A free second driver was also included, so I added my adult son. He was the one that returned the car, so I didn't immediately see the final bill but came across it the other day. It was $481.74, $106.64 higher than your confirmation email. The base price was the same at $272.70 but the rest was all taxes, fees and optional services. I called Budget and they refunded the optional services of $32.86 but said there was nothing they could do about the taxes and fees and I should call AARP Travel to see how they determined the taxes and fees. I called AARP Travel and was told they couldn't give me a breakdown of the taxes and fees, which alarmed me because how can you use these services without trusting that the amount they're quoting you is accurate? I kept insisting and the heavily accented girl I spoke to finally found something about $5.00 taxes, a $10,00 service fee and $1.50/day excise tax, none of which matches the 11.11% Concession Recovery Fee, 8.00/day Customer Facility Charge, $.77/day Energy Recovery Fee, 8% tax, 4% Passenger Car Rent Tax, and $2.00/day State Surcharge listed on the Budget invoice. She said there was nothing she could do about the difference in cost. Needless to say I would never use the travel services again. Are there any people out there that only paid what they were quoted?
Hi AJ6574! We're sorry to hear youโre having trouble with one of our benefit providers. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. -Sue J
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