Gift bluetooth speaker defective?

[ChrisH856853]

I just opened up, charged and connected my Bluetooth speaker to my phone.  Unfortunately the only sound that comes out of it is static 😞  It is connected but won't play sounds.  What should I do?

[DanRomanchik]

iI’m glad to see that I’m not the only one who got a defective speaker as a membership gift. Mine charges and pairs just fine, but the audio quality is terrible and very choppy. I wonder if anyone got their speaker to work correctly.

[AARPConsumerCare]

@DanRomanchik I'm so sorry to hear that you received a defective speaker. Let's look into this! Please send us a private message with your complete name and mailing address, so we can locate your account. You may need to enable your private messages. I invite you to learn more here: https://aarp.info/47hWcl7  - Janelle M.

[DanRomanchik]

Hello, Janelle. I did go to the link you gave me above, and followed the instructions there, but  under the Preferences tab, there is no Private Messenger tab. 

[Gordony]

Mine worked for a few weeks but now it tells me that I'm connected but I get nothing.  There's no reset button that I can find and even tried using the power and volume controls but to no avail.

Now what AARP?

[AARPConsumerCare]

@Gordony  Let's fix that! I'll be happy to send a replacement. Please reach out in a private message to provide your membership # and zip code, and I'll take care of it: https://aarp.info/47hWcl7 Thanks!  Jodee R. 

[PattyW990290]

I can’t get mine to pair.

[AARPConsumerCare]

@PattyW990290 I'm sorry you're having trouble pairing your speaker. If you've followed the steps to correctly pair the device and it's still not working, please send us a private message, so we can work on getting you a replacement. - Christy C. 

[terri0329]

At least a sound comes out of yours. Mine won't take a charge.

Useless

[AARPJanelleM]

@terri0329 So sorry to hear that you received a defective Bluetooth speaker, Terri! I was able to order you a replacement and you will receive it within 3-4 weeks by mail. 

[rb23827942]

Same here. Followed instructions and it just keeps beeping after it connects. Judging by the size, the speaker in the cell most likely sounds better. Shame on you AARP.

[AARPJanelleM]

@ChrisH856853 A replacement Bluetooth speaker is on the way! You will receive it within 3-4 weeks via mail. Once it ships, you will be able to track it online: Where Is My Free AARP Gift? Thank you for being a member!

[RussellG665528]

My Bluetooth said it was connected and no sound. The volume knob is broken, just another piece of junk from china.

[PeggyK271751]

I can’t even get mine to pair with my iPhone.  How do i get this replaced?

[AARPConsumerCare]

Hi Peggy. For information on how to pair your Bluetooth speaker to your iPhone, please click on https://www.aarp.org/home-family/personal-technology/info-2020/how-to-use-bluetooth.html#:~:text=Act...  Please let me know if this works. - Stephen K.

[MaryM960806]

Same here.  So far zero benefits for joining.

[AARPJanelleM]

@RussellG665528 Welcome to our family, Russell. I'm sorry to hear that your gift arrived broken. You can expect to receive a replacement within 3-4 weeks via mail. I'm always here to help!

[JMKerr]

My Bluetooth speaker arrived yesterday and the volume button is not working properly and is so low no matter how I try to turn it louder. Who do I contact for a replacement speaker to be sent? Thank you in advance.

[AARPJanelleM]

@JMKerr Your request has been processed and you can expect to receive your replacement within 3-4 weeks by mail. I appreciate your support and please let me know if there's anything further I can do!

[JMKerr]

Thank you!! 

[AARPJanelleM]

@JMKerr You're welcome! 😊

[DavidN680399]

Greetings! Thanks for the free blue tooth speaker but it doesn't connect. The volume button is stuck. Can I exchange it?

Thanks.

[AARPJanelleM]

@DavidN680399 So sorry to hear that you received a defective Bluetooth speaker, David! I was able to order you a replacement and you will receive it within 3-4 weeks by mail.