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Gift bluetooth speaker defective?

I just opened up, charged and connected my Bluetooth speaker to my phone.  Unfortunately the only sound that comes out of it is static 😞  It is connected but won't play sounds.  What should I do?

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Contributor

At least a sound comes out of yours. Mine won't take a charge.

Useless

Community Concierge

@terri0329 So sorry to hear that you received a defective Bluetooth speaker, Terri! I was able to order you a replacement and you will receive it within 3-4 weeks by mail. 

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Same here. Followed instructions and it just keeps beeping after it connects. Judging by the size, the speaker in the cell most likely sounds better. Shame on you AARP.

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Community Concierge

@ChrisH856853 A replacement Bluetooth speaker is on the way! You will receive it within 3-4 weeks via mail. Once it ships, you will be able to track it online: Where Is My Free AARP Gift? Thank you for being a member!

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My Bluetooth said it was connected and no sound. The volume knob is broken, just another piece of junk from china.

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Newbie

I can’t even get mine to pair with my iPhone.  How do i get this replaced?

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Community Concierge

Hi Peggy. For information on how to pair your Bluetooth speaker to your iPhone, please click on https://www.aarp.org/home-family/personal-technology/info-2020/how-to-use-bluetooth.html#:~:text=Act...  Please let me know if this works. - Stephen K.

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Same here.  So far zero benefits for joining.

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Community Concierge

@RussellG665528 Welcome to our family, Russell. I'm sorry to hear that your gift arrived broken. You can expect to receive a replacement within 3-4 weeks via mail. I'm always here to help!

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My Bluetooth speaker arrived yesterday and the volume button is not working properly and is so low no matter how I try to turn it louder. Who do I contact for a replacement speaker to be sent? Thank you in advance.

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Community Concierge

@JMKerr Your request has been processed and you can expect to receive your replacement within 3-4 weeks by mail. I appreciate your support and please let me know if there's anything further I can do!

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Thank you!! 

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Community Concierge

@JMKerr You're welcome! 😊

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Greetings! Thanks for the free blue tooth speaker but it doesn't connect. The volume button is stuck. Can I exchange it?

 

Thanks.

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Community Concierge

@DavidN680399 So sorry to hear that you received a defective Bluetooth speaker, David! I was able to order you a replacement and you will receive it within 3-4 weeks by mail. 

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