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False and customer dissatisfaction

I am writing in regards to almost car rental that was not available. I booked a car through Avis/AARP and I got the confirmation number and itinerary for the pick up on Saturday the 24th. When I called to verify my reservation I spoke with a female representative on the phone to ask her if my vehicle and pick up. She looked in her system and told me this car was not there no available! She also said these kind of cars have not been at the lot for quite some time?? So I asked her if any cars where available to rent and she said not and not at any other sites? How can a car rental be out of vehicles at all locations in my area! How unprofessional is this company not update their system for it customers and let AARP aware of this situation? I was almost going to show up at this Avis rental and pick it up but I'm glad I called because I would felt embarrassed and upset that I had to have someone stop their plans just so I could get a ride to this rental company. Avis has poor customer work ethics not to provide better service to it's customers leaving them with out a vehicle when it says confirmed on their phones! I can not give good ratings for this situation that happened to me and will be posting this unsatisfied service on all social media and letting family and friends know about this companies poor customer service. Thank you.

Community Concierge

Lisa, thanks for reaching out! We're sorry to hear youโ€™re having trouble with one of our benefit providers. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team.  Jodee R. 

Thank you for providing the chat number. I attempted to apply for AARP Vision plan yesterday VSP focus and my card declined. So I thought since I previously used the card, this is the reason it declined. So I waited and tried to sign up for the vision policy again just now and it declined it again twice. So I called the number the system said to call only to learn that they wanted me to pay them $5.00 to take the transaction on the phone. I told them I would check with my bank to make sure there was no issue, so after calling my bank they said this vision merchant refused to take my payment on their end. So, I am concerned whether they're having system payment issues? Or is this a legitimate vendor for seniors? I just find it odd because I've never had a merchant to refuse my payment on an online product they're advertising. Has anyone else use the vision plan? If so, let me know if you think its something should try to sign up for again or not?

Community Concierge

Thank you for reaching out, @AnnetteH848962. I'm sorry to hear your payment didn't go through, I would recommend you to check with your bank for details. Some providers charge for payment transactions over the phone. We work with insurance companies to offer products and services that have been researched and carefully evaluated to meet our high standards, such as VSP. I can get you in touch with our Member Relations team for further assistance. Please send me a private message or use the link shared previously chat, text or speak to one of our representatives. - Diana G.

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