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Don't meet eligibility for AARP Rewards

I am trying to sign into AARP rewards to purchase some gift cards and when I go in there I get a screen with the message 

 
"We're Sorry. Your information does not meet our eligibility requirements."
 
I have an AARP membership, so what other eligibility do I need?

 

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Community Concierge

HI William. I'm sorry you're having an issue, since AARP Rewards is open to everyone and free to sign up. Please send a Private Message to https://m.me/aarp and I'd be glad to help you. - Stephen K.

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