Reply
Contributor

Deleting online user profile

How do I change my online user profile? AARP made a mistake when setting up my account and the made the membership in my husband's name instead of mine. I have been trying to correct the problem myself in the online account instead it shows that Norman is me when in reality it is my account. (My name is Tussin Neilson) It is really frustrating when it is assumed that the husband is the primary account holder instead of them checking first. The payment came out of my personal account without his name, I set it up in my name and they still made a mistake. I would really like to know how to correct this problem. I called the 1-800 number but they were closed on labor day.

0 Kudos
945 Views
3
Report
Moderator
Moderator

Hey @TussinN460203 

 

I have sent you a Private Message. We can fix this up.

0 Kudos
885 Views
2
Report
Contributor

I have the same problem. I spent a long time on the line with an AARP customer service rep. The problem was not fixed. Frustrating. I hope you can PM me with a fix too.

0 Kudos
574 Views
1
Report
Community Concierge

@bb4802857 I sent you a Private Message, let's get to the bottom of this. 

0 Kudos
553 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679

AARP Perks

More From AARP