AARP Online Community and Discussion Forums - Re: Crossword not working

scotthary · ‎10-22-2023

The Daily Crossword graphics are causing the game to fail again. Like it was doing a few weeks ago.

cmulinix · ‎10-30-2023

I tried the Samsung browser that came with my phone instead of the Chrome browser. I was able to get through it. I noticed to Google ads popped up using this browser. It seems like the ads throw off the layout on Chrome.

cmulinix · ‎10-30-2023

That should read NO Google ads popped up.

cmulinix · ‎10-26-2023

CharM923010 · ‎11-03-2023

WHY CAN'T AARP FIX THE DAILY CROSSWORD??? The troubleshooting steps DO NOT WORK!!! Game keeps failing 7 minutes into game & 3/4 completed it starts flashing, blocks disappear, let ters can't be entered AND Game cannot be completed!!! Reported problem & was told Website Support would contact me, week & a half later, no email or phone contact & problem still NOT RESOLVED!

AARPJanelleM · ‎11-06-2023

@CharM923010 I checked on your escalation and I was able to send it to my next level of support for further assistance. I'm so sorry for any inconvenience this has caused. You can expect to hear back within 3-5 days.

AARPJanelleM · ‎10-24-2023

@scotthary @CRS45FRONTENAC Thank you for reaching out. Please try our troubleshooting steps found here: https://aarp.info/3epAstc and let me know if you need anything, I'm here to help!

scotthary · ‎10-25-2023

The link is no help since it only addresses browsers. The error is occurring in the AARP app. I am using a Google Pixel 5a. M wife is having same issue on her Samsung, again in the AAAP app.

AARPJanelleM · ‎10-26-2023

@scotthary Hey Scott, when you click the button in the AARP Now app to play the games, you are redirected to the website via browser. Please try the website troubleshooting steps: https://aarp.info/3epAstc

CRS45FRONTENAC · ‎10-23-2023

I'm experiencing the same issues and problems.

jt8882 · ‎10-26-2023

I have started getting the message below when I try to access Games from the AARP website in both Edge and Firefox. All other areas e.g. Health, Money, etc. can be accessed without a problem. This started about three days ago.

{"error":"An error has occurred while trying to authorize user. Error: 500 - Internal Server Error for https://aarpcloud.cdn.arkadiumhosted.com/arenax-api-user/api/v1/user/login?authProvider=aarp&arenaDo..."}